
Effective Date: December 29, 2025
Last Update: December 29, 2025
Part 1 — Global Terms
INTRODUCTION
The Rapidz App Services (“Services”) are provided by the following licensed entities (Collectively known as the “Rapidz Group”), each operating in accordance with the regulatory requirements applicable in their respective jurisdictions:
Rapidz Pay Inc., a company registered in Labuan, Malaysia (LL20980), with its registered address at Level 15(A1), Main Office Tower, Financial Park Labuan, Jalan Merdeka, 87000 Federal Territory of Labuan, Malaysia, operating as a licensed money broking company and approved payment system operator under the Labuan Financial Services Authority (“Labuan FSA”);
Any other entities required in the provision of the Services in other jurisdictions.
The entity providing the Services to you may vary depending on your location and/or the Services accessed. For the purposes of these Terms & Conditions, references to the “Rapidz Group,” “we,” “us,” or “our” shall mean the licensed entity or entities providing the Services to you.
The Rapidz App Services are subject to these Terms and Conditions (“Terms” or “T&Cs”), along with any accompanying country annexes or product schedules (together referred to as “Annex” if present). Before using the Services, it is important to read and comprehend these Terms to understand your legal rights and responsibilities. If there are any conflicts between these Terms and any Annex, the relevant Annex will take precedence. Capitalized terms in these Terms are defined in Clause 2 or elsewhere within the Terms.
When you utilize the Rapidz App Services or finish the sign-up procedure, you are creating a contract with us (the Rapidz Group) that is legally binding. This implies that you have explicitly read, comprehended, and agreed to abide by these Terms.
These Terms include the provisions of the following terms and policies as if they were fully stated within them:
our Privacy Policy, which can be accessed at the link: https://www.rapidz.io/privacy-policy and
our Cookies Policy is available on our site. The regulations of these policies mentioned in Clause 1.4 will also apply to your use of the Services.
DEFINITIONS AND INTERPRETATION
In these Terms:
“APP” means Account Protection Program as specified in Clause 8 in Part 2 of the Terms. For clarity purposes, APP does not apply to Rapidz App Payment.
“Applicable Law” refers to any legal rule, statute, regulation, by-law, order, ordinance, guideline, protocol, code, policy, notice, direction, or judicial, administrative, ministerial, or departmental judgment, award, decree, treaty, directive, or other requirement or guideline that is in effect at any time and is intended to regulate any person (including all parties to these Terms), property, transaction, activity, event, or other matter. This includes any rule, order, judgment, directive, or other requirement or guideline issued by any governmental or regulatory authority applicable to any of the Rapidz Group entity providing the Services to you, which may differ depending on your jurisdiction.
“Affiliate” refers to a person, entity, or company that controls, is controlled by, or is under direct or indirect common control with another person, entity, or company, either directly or indirectly.
“Airdrop” refers to the distribution or attempted distribution where an address that holds a Virtual Asset receives or is allocated a certain amount of the same or another Virtual Asset.
“Annex” is defined as provided to the term in Clause 1.2.
“Business Day(s)” refers to any day, excluding Saturdays, Sundays, or public holidays, when banking institutions are open for normal business activities in the specified territory.
“Clause” refers to each numbered provision or section of these T&Cs.
“Rapidz Group” comprises any entity providing the Rapidz App services to you or carry the brand and trade name under which the Rapidz App services is provided to you, which may include but not limited to Rapidz Pay Inc. (Labuan), and/or their Affiliates, as the case may be, as defined in Clause 1;
“Rapidz App” refers to the mobile application software created and operated by entities of the Rapidz Group which is available for download on Android or Apple iOS. This includes all content and services listed in Clause 1.1(RAPIDZ APP TERMS) and provided on or through the app, as well as any updates, upgrades, supplements, releases, and versions.
“Rapidz App Services” or “Services” means the Service Content and all related features, services, content and applications described in Clause 1.1(RAPIDZ APP TERMS), which we may make available to you on the Rapidz App from time to time in respect of your Virtual Assets.
“Rapidz Card” means the virtual or physical Visa/Mastercard debit card offered by us.
“Virtual Asset” refers to various types of digital assets, such as cryptographic tokens, virtual currencies, cryptocurrencies, stable coins, or virtual assets that have been approved by us for storage in the Virtual Asset Wallet, a list of which is available for reference on the Rapidz App and Site.
“Virtual Asset Wallet” shall have the meaning ascribed to the term in Clause 1.1(a) (RAPIDZ APP TERMS).
“Virtual Asset Exchange” shall have the meaning ascribed to the term in Clause 1.1(c) (RAPIDZ APP TERMS).
“Virtual Asset Transfer” shall have the meaning ascribed to the term in Clause 1.1(d) (RAPIDZ APP TERMS).
“VASP” shall have the meaning ascribed to the term in Clause 1.1(RAPIDZ APP TERMS).
“Eligible Card” means any payment card that is accepted by us as a means of payment for Fiat to VA Conversion.
“Enabled Device” means the mobile communications or other device successfully registered by you for use in connection with the Rapidz App and Rapidz App Services.
“Fiat to Virtual Asset Exchange” or “Fiat to VA Conversion” shall have the meaning ascribed to the term in Clause 1.1(b) (RAPIDZ APP TERMS).
“Fees” means all fees imposed by us for the use of the Rapidz App Services and/or Virtual Asset Wallet.
“Fiat Wallet” means one of the wallets in the Rapidz App which holds fiat funds topped-up through bank transfer.
“Force Majeure Event” means an event or failure which is beyond our reasonable control including, without limitation, (i) natural forces or occurrences such as natural disasters, epidemics and pandemics, as well as actions taken by courts or domestic or foreign government authorities beyond our control; (ii) breakdown or disruption in public or private telecommunication networks, channels, or information systems, (iii) acts or omissions of acts of a party for whom we are not responsible; (iv) failure or interruption in, or unavailability of, third party services and sites, delay; (v) lockouts, strikes, labour disputes, civil unrest, wars, terrorist acts and riots; (vi) viruses, malwares, malicious computer codes, or hacking of any part of the Rapidz App Services;
“Fork” shall have the meaning ascribed to the term in Clause 7.1.
“Forked Network” shall have the meaning ascribed to the term in Clause 7.2.
“include/including” means to include without limitation.
“Instructions” refers to any information, instructions, communications, orders, or messages (including those related to payments, transfers, or other transactions) that are associated with you, whether they are automated or not.
“Personal Data” refers to information, whether accurate or not, about an individual who can be identified (i) from that data, or (ii) from that data and other information to which the organization has or is likely to have access.
“Service Content” means data, information, audio, video, materials, text, graphics, advertisements, software and other content on the Site and Rapidz App.
“Site” means the website at www.rapidz.io
“Taxes” means any taxes, duties or fees that incurred, required to be collected, paid or withheld for any reason in connection with your use of the Services under any Applicable Law.
“Terms” or “T&Cs” shall have the meaning ascribed to the term in Clause 1.2.
“Territory” means any jurisdiction in which a Rapidz Group entity provides the Rapidz App Services, or where these Terms and Conditions are made available to you.
“Third-Party Virtual Wallet Application” means any Virtual wallet mobile application that allows users to store Eligible Card information on, and make payments with, an eligible mobile device.
“Trademarks” shall have the meaning ascribed to the term in Clause 14;
“Transaction” means the following: (a) Virtual Asset Transfer; (b) Virtual Asset Exchange; and/or (c) Fiat to VA Conversion.
“Transaction History” refers to all records that contain information about your transactions and other relevant details related to your Virtual Asset Wallet.
“Unauthorised Transaction” means a Transaction or a Fiat Withdrawal that is not authorised by you. For the avoidance of doubt, a Transaction or a Fiat Withdrawal that is authorised and/or initiated by you because of mistake, misrepresentation, fraud, inducement, shall not constitute an Unauthorised Transaction.
“Unsupported Forked Network” shall have the meaning ascribed to the term in Clause 10.2.
“we/us/our” means the Rapidz Group entities providing the Rapidz App Services, which may include by not limited to Rapidz Pay Inc. (Labuan), as applicable.
“you/your” means the user of the Rapidz App Services.
For the purpose of these Card Terms:
“Card” or “Rapidz Card” refers to a prepaid, reloadable payment card, whether physical or virtual, issued under the Rapidz Card Program and/or Rapidz co-branded card scheme.
“Card Account” means the record maintained by Rapidz or its issuing partners reflecting transactions, loads, fees, adjustments and available balance in respect of the Rapidz Card.
“Cardholder” refers to the individual or business authorized to receive and use the Rapidz Card under these Card Terms.
“Card Issuer” means the licensed entity authorized to issue the Rapidz Card.
“Network” means the applicable international card scheme, including Visa or Mastercard, whose rules govern the use of the Rapidz Card.
“Authorized User” means, in the case of business customers, an employee or representative designated by the business to use a Rapidz Card issued under its account.
RISKS OF USING VIRTUAL ASSETS
3.1 Summary Risk Warning: Labuan require us to provide this risk warning to you as a customer of a Virtual Asset Service Provider (VASP). Before you pay your VASP service provider any money, you should be aware of the following.
Please note that you may not be able to recover all the money or VASPs you paid to us providing the Virtual Asset Services if our business fails.
You should not transact in VASP if you are not familiar with this VASP. This includes how the VASP is created, and how the VASP you intend to transact is transferred or held by us.
You should be aware that the value of VASPs may fluctuate greatly. You should buy VASPs only if you are prepared to accept the risk of losing all the money you put into such Tokens.
You should be aware that we, as part of its licence to provide VASP services, may offer services related to VASPs which are promoted as having a stable value, commonly known as “Stablecoin”.
3.2 Please note that all transactions involving Virtual Assets involve certain risks. In this regard, once submitted to a blockchain network, such a transaction will be unconfirmed for a period pending sufficient confirmation of the transaction by the blockchain network. A transaction is not complete while it is in a pending state. Any Virtual Assets transfers, to and from external wallet addresses, that are in a pending state will be designated accordingly, and the relevant Virtual Asset will not be included in your Virtual Asset Wallet or be available to conduct transactions.
3.3 In any transfer of Virtual Assets, there is always a risk that the Virtual Assets can be lost due to the collapse of the community that supports Virtual Asset transfers, or the failure or bankruptcy of the issuers and/or managers of that Virtual Asset. In such scenarios, your Virtual Assets could lose significant value and/or be lost altogether if they are in a pending state of transfer.
3.4 The risk of loss in holding Virtual Assets can be substantial. You should therefore carefully consider whether holding Virtual Assets is suitable for you in light of your financial situation. In considering whether to hold Virtual Assets, you should be aware that the price or value of Virtual Assets can change rapidly, decrease, and potentially even fall to zero. Past performance is not an indicator of future performance. If you use any Rapidz App Services which allow you and/or third parties to access and hold Virtual Asset private keys, you acknowledge that we are not responsible for safeguarding such keys and that we are not responsible for any loss of Virtual Assets resulting from theft, loss, or mishandling of Virtual Asset private keys outside our control.
3.5 We are not responsible for the market of Virtual Assets, and we do not guarantee the actual or perceived value of Virtual Assets in any quoted currency. While we may provide historical and real-time data on the price of Virtual Assets, such as graphs that show their price changes in the Rapidz App, this information is only for reference. We do not guarantee the quality, suitability, truthfulness, usefulness, accuracy, or completeness of this data or the graphs, and you should not depend on it for any reason. You understand and acknowledge that the value of Virtual Assets can be volatile, and you agree that we are not accountable for any losses you may experience from holding or trading Virtual Assets. This applies even if the Rapidz App Services are delayed, suspended, or interrupted for any reason.
3.6 We do not offer guidance on investing, and the material presented on the Rapidz App and website should not be seen as a replacement for personalized investment advice. Any decisions related to investments should not rely on the information provided on the Rapidz App and website, and the material should not be interpreted as an effort to endorse or promote any Virtual Asset.
3.7 Your Fiat Wallet and Virtual Asset Wallet are not considered as deposit accounts. Funds held in these wallets do not accumulate any interest, unless it’s mentioned otherwise, and they are not safeguarded by any government-supported compensation, insurance, or guarantee system.
4. Data Protection and Privacy
4.1 When you use the Rapidz App Services, you acknowledge that you have read and comprehended our Privacy Notice, and you comprehend how we gather, employ, share and reveal your Personal Data among ourselves and to our authorized service providers and applicable third parties. We will only disclose your Personal Data to facilitate and manage your usage of the Rapidz App Services or if the law or our counterparty who controls your data requires us to do so. Your data controller will safeguard and handle your personal data in compliance with all applicable data protection laws. For a comprehensive understanding of when and why we obtain personal information about you, how we use it, the conditions under which we may disclose it, and how we keep it secure, please refer to our Privacy Notice, which can be accessed at https://www.rapidz.io/privacy-policy.
4.2 We reserve the right at any time to satisfy our internal requirement as to your Personal Data (for example, by requesting relevant original documents) including for the purposes of preventing fraud and/or anti-money laundering and counter- terrorist financing purposes.
4.3 You consent to the disclosure of your Personal Data to affiliated entities, third-party service providers, and government regulators for compliance, operational, or security purposes, as permitted by applicable laws.
4.4 You further consent to the Rapidz Group and/or its affiliated entities obtaining and accessing relevant personal data and verification information from any group entity, including Rapidz Pay, for purposes of customer onboarding, ongoing due diligence, compliance monitoring, operational efficiency, or migration of your account or services, provided that such access and usage remain in accordance with Clauses 4.1 and 4.2 above.
5. TRAVEL RULE REQUIREMENTS
5.1 Due to international anti-money laundering and counter-terrorist financing standards set by the Financial Action Task Force (FATF), commonly referred to as the ‘Travel Rule’, these standards lay down rules on the information on payers and payees accompanying transfers of funds, in any currency, and on the information on originators and beneficiaries accompanying transfers of crypto-assets, for the purposes of preventing, detecting, and investigating money laundering and terrorist financing, where at least one of the payment service providers or crypto-asset service providers involved in the transfer of funds or transfer of crypto-assets is subject to FATF-compliant regulations.
5.2 We are required to collect certain information to facilitate incoming and outgoing transactions. These may include, but are not limited to: Originator (Sender) or Recipient (Beneficiary) names, virtual wallet addresses, the originator or recipient’s address, personal identification number, date and place of birth, and other information required to comply with applicable FATF Travel Rule obligations.
6. LIMITATION OF LIABILITY
6.1 The services offered are provided without any express or implied representation or warranty, and are offered “as is” and “as available”. Except as expressly provided in these terms, we disclaim all other representations or warranties, whether express or implied, including without limitation, warranties of title, non-infringement, timeliness, quality, suitability, merchantability, fitness for a particular purpose, or otherwise of any service or goods provided incidental to the Rapidz App services provided under these terms. Additionally, we do not assure or guarantee that the services are accurate, complete, reliable, current, or error-free. Although we attempt to make your use of the services safe, we cannot guarantee that the services are free of viruses or other harmful components. Our liability for representations and warranties that cannot be excluded is limited, at our option, to any one of:
Re-supplying, replacing or repairing the services in respect of which the breach occurred; or
Paying the cost of the re-supplying, replacement or repairing of the services in respect of which the breach occurred.
6.2. Notwithstanding anything in these terms, to the extent permitted by law, in no event shall we or any of our representatives be liable to you for any losses or damage or claims:
Due to an unusual or unforeseeable event, outside our reasonable control and the consequences of which could not have been avoided even if all due care had been exercised (including but not limited to force majeure events);
Arising from or in connection with:
Any interruption, delay, suspension, discontinuance, or failure of the Rapidz App or Rapidz App services;
Any refusal to process or authorize, or any reversal of, any transaction for any reason;
Your inability to effect or complete any transaction due to system maintenance or breakdown/non-availability of the Rapidz App, network, our hardware or software, or that of any third parties;
Use of your enabled device and the Rapidz App services by third parties, whether authorized or unauthorized by you;
Any theft or loss of your enabled device; (f) any unauthorized or ineligible use of the Rapidz App services contrary to these terms;
Due to compliance with applicable laws and/or court orders;
Any damages, whether direct or indirect, foreseeable or unforeseeable, arising out of or related to these terms or the services, including but not limited to lost profits, lost revenues, lost business opportunities, lost data, other intangible losses, punitive, exemplary, special, incidental, indirect or consequential damages, are not covered by these terms and are waived by both parties;
Any damages caused by unauthorized access or use of the services, your account, or any information within them, such as hacking, tampering, or virus transmission.
6.3 We will not be liable for any loss or damage related to the services exceeding the amount of fees you paid us during the 12-month period prior to the event that led to the claim. These limits of liability will be applied as far as allowed by the law in the relevant jurisdiction.
6.4 We shall not be held responsible for fault on the part of any third-party service providers instructed by us. In such cases, our liability shall be limited to using reasonable care in the selection, appointment and instruction of such third-party service providers.
6.5 Nothing in these Terms shall operate to limit or exclude any liability for fraud, gross negligence or for death or personal injury resulting from negligence.
6.6 The parties agree that any claims against each other in accordance with these terms may only be filed individually and not as part of a class or representative action or proceeding. No court or arbitrator may combine or join the claims of more than one user, and they may not otherwise oversee any form of a consolidated, representative, or class proceeding. Any relief awarded to one user of the Rapidz App services cannot and may not impact any other users.
7. MiCA AND EEA REGULATORY RESTRICTIONS
7.1 Regulatory Coverage.
The Services offered by the Rapidz Group may fall within the scope of the Markets in Crypto-Assets Regulation (EU) 2023/1114 (“MiCA”) when provided to users located in the European Economic Area (EEA).
7.2 Service Limitations.
Certain Rapidz products or assets may be unavailable to users located in the EEA, including:
asset-referenced tokens (“ARTs”) or e-money tokens (“EMTs”) that are not issued or authorised under MiCA;
crypto-assets that do not meet MiCA disclosure or white-paper requirements; and
staking, lending, or yield-generating programs not expressly permitted under MiCA or national implementing laws.
Rapidz may restrict or disable access to such products where required by applicable regulation.
7.3 Marketing and Distribution.
Rapidz does not actively market or promote unlicensed Virtual Asset products within EEA jurisdictions. All communications and materials relating to the Rapidz Services are intended for users only where such offers and promotions are lawful.
7.4 User Responsibility.
Users located in the EEA are responsible for verifying that their use of the Rapidz Services complies with MiCA and with any additional local requirements. Rapidz reserves the right to request proof of residence or regulatory status and to suspend or terminate access where provision of a Service would contravene MiCA or related laws.
8. INDEMNIFICATION
You agree to indemnify and hold us and our third party service providers, and each of their respective officers, directors, agents, joint venture entities, employees and representatives, harmless from any claim or demand (including attorneys’ fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to (a) your breach of any of these Terms; (b) your use of the Rapidz App and/or the Rapidz App Services; and (c) your violation of any Applicable Laws or regulations of any jurisdiction, or the rights of any third party.
9. GOVERNING LAW AND JURISDICTION
9.1 These Terms will be governed by and interpreted in accordance with the laws of the jurisdiction applicable to the relevant group entity providing the services, regardless of any conflicting or selecting laws rules.
9.2 By using our website and/or services, you irrevocably submit to the exclusive jurisdiction of the competent courts or authorities of the applicable jurisdiction.
9.3. Any dispute or claim arising out of or in connection with these Terms, including their breach, termination, or invalidity, will be resolved through arbitration in accordance with the arbitration rules applicable in the relevant jurisdiction. These rules are incorporated by reference in this Clause. The arbitration will take place in English, and there will be one arbitrator appointed by the parties to the proceedings.
10. AMENDMENT AND VARIATION
We may update or modify these Terms periodically and will post any such updates on the Rapidz App or Site. The updated Terms will take effect immediately, unless otherwise specified. To stay informed of any changes, it is recommended that you check the Rapidz App and Site regularly. We may also change, add or remove any feature or functionality of the Rapidz App without prior notice. By continuing to use the Rapidz App and/or the Rapidz App Services after any modifications have been made, you are indicating your acceptance of the updated or amended Terms and the updated Rapidz App. If you do not wish to be bound by any changes or amendments to these Terms, you must stop using the Rapidz App and/or the Rapidz App Services immediately.
11.TRANSFER, ASSIGNMENT OR DELEGATION
These Terms are only applicable to you and are not transferable to any third-party without our written consent. We may transfer, assign or delegate our rights and obligations under these Terms without prior notice or restriction. This includes transferring to any of the entities within the Group, or to any successor in interest of any business associated with the Rapidz App Services. Any attempt to transfer or assign these Terms in violation of this provision will be considered invalid.
12. SEVERABILITY
If any provision of these Terms is declared invalid or unenforceable by a court or administrative body of competent jurisdiction, that declaration shall not impact the validity or enforceability of the remaining provisions of these Terms. All provisions not affected by such invalidity or unenforceability shall continue to be fully effective. The invalid or unenforceable provision will be modified and interpreted to the extent necessary to achieve the objectives of the provision to the greatest extent allowed under any applicable laws.
13. ENTIRE AGREEMENT / TRANSLATION
13.1 These Terms represent the complete agreement between the parties regarding their subject matter and replace any prior understandings, agreements, arrangements, and representations concerning the same subject matter, whether oral or written. By agreeing to these Terms, you acknowledge that you are not relying on any statement, warranty, representation, or understanding other than those explicitly outlined in these Terms.
13.2 All communication regarding these Terms must be conducted in English. In the case that any part of these Terms is translated into another language, the English language text will take precedence, except where such an action is not permitted by law.
14. WAIVER
14.1 These Terms shall not be waived in whole or in part except where agreed by all parties in writing.
14.2 If any party delays or fails to enforce any provision of these Terms, it doesn’t mean that they waive any other rights they have. Any rights, powers, or remedies given to a party in these Terms are not exclusive and can be used in combination with any other available rights, powers, or remedies.
15. THIRD PARTY RIGHTS
Any individual who is not a party to these Terms, except for entities within the Group, does not have the authority to enforce any of the provisions in these Terms.
16. RESTRICTIONS ON CERTAIN SERVICES AND/OR DIGITAL ASSETS
The Rapidz App Services provided by the Rapidz Group is subject to the Applicable Laws. The Applicable Laws in Territory imposes restrictions to the provision of certain services and/or digital assets to you. Currently according to European Union (EU) regulations, some digital assets commonly known as stablecoins might not be available to users in the EEA region.
17. CUSTOMER FEEDBACK, QUERIES, AND COMPLAINTS
If you have any complaints, feedback, or questions, you can reach us through our email at contact@rapidz.io. For regulatory or compliance matters, contact our Compliance Team at compliance@rapidz.io . We aim to respond to your concerns promptly, but for complex issues, it may take up to 45 days to resolve and respond to you. During this time, we will not be held responsible for any loss or damage you may incur.
18. NOTICES AND COMMUNICATIONS
When you use the Rapidz App Services, you consent to receive any communication from us, including marketing material, electronically. This can be done via email, SMS, or telephone call to the address or phone number you have provided, or by posting on the Site. For any email notices, the date of receipt is considered the date of transmission. You have the option to unsubscribe from receiving any marketing material from us at any time.
If you need to send us any notices, you should do so electronically by using our support system at contact@rapidz.io .
19. LINKS
We have not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by us of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.
20. GLOBAL DISCLAIMERS AND LICENSING TABLE
20.1 Purpose
This section consolidates the general disclaimers, licensing disclosures, and jurisdictional information applicable to all Rapidz Group entities and Services. It should be read together with the other Parts of these Terms and with any Product-Specific Schedules or Annexes.
20.2 General Disclaimers
No Financial Advice. Information, rates, and data displayed in the Rapidz App, Rapidz Exchange, or any related communication channel are provided for general informational purposes only. Nothing in the Services constitutes financial, investment, legal, or tax advice. You should seek independent professional advice before engaging in any transaction.
No Guarantee of Performance or Value. Prices of Virtual Assets and Supported Assets are volatile and may fluctuate substantially. Past performance does not guarantee future results, and Rapidz makes no representation regarding the future performance, stability, or liquidity of any asset.
No Fiduciary Relationship. Use of the Rapidz Services does not create a relationship of trustee, fiduciary, investment adviser, or agent between you and Rapidz Group entities. All Services are provided on an execution-only, custodial, or technological basis.
Service Availability. Rapidz Group strives for continuous availability but does not guarantee uninterrupted or error-free operation of any Service or Platform. Services may be suspended or limited for maintenance, system upgrades, regulatory instruction, or risk management reasons.
Jurisdictional Restrictions. Certain Services or assets may not be available in specific jurisdictions due to regulatory requirements or licensing conditions. Rapidz may restrict or refuse access accordingly.
No Deposit Insurance. Balances held in Virtual Asset Wallets, Earn Wallets, Main Wallets, or any other Rapidz account are not protected by any deposit-insurance or compensation scheme (e.g., PIDM, FDIC, or similar).
Third-Party Dependencies. Rapidz uses external custodians, payment processors, liquidity providers, and technical vendors. While due diligence is exercised, Rapidz is not liable for failures or downtime of third-party systems beyond its reasonable control.
Regulatory Compliance. Each licensed entity of the Rapidz Group operates in accordance with the applicable laws, regulations, and license conditions of its jurisdiction. Users must ensure their own compliance with local laws governing Virtual Asset transactions.
20.3 LICENSING AND JURISDICTIONAL DISCLOSURE
Entity / Jurisdiction
Registration No. / Licence
Regulatory Authority
Permitted Activities
Primary User Coverage
Rapidz Pay Inc. (Labuan, Malaysia)
LL20980
Labuan Financial Services Authority (Labuan FSA)
Licensed Money Broking Company and Approved Payment System Operator
Users located in Malaysia / Labuan and other permitted jurisdictions in Asia Pacific
Rapidz Pay Inc. (United States)
31000283038917
Financial Crimes Enforcement Network (FinCEN)
Registered Money Services Business (MSB) providing money transmission and virtual asset related services in the U.S.
Users located in the United States and other permitted jurisdictions subject to FinCEN oversight
Note: The above table is intended to provide high-level regulatory information. Licensing coverage, scope of services, and user eligibility may differ depending on jurisdictional approvals, passporting arrangements, or product availability.
20.4 Regulatory Jurisdiction and Governing Law
Users are deemed to contract with the Rapidz entity that provides Services in their jurisdiction of residence or account registration.
The governing law and dispute-resolution forum applicable to each entity are set out in the relevant Terms section and in the entity’s customer agreement.
20.5 Global Risk Disclosure Statement
Users acknowledge and agree that:
Virtual Assets are high-risk instruments that may lose value rapidly.
Digital asset markets operate 24/7 and are subject to high volatility, liquidity constraints, and regulatory change.
Transactions conducted through Rapidz platforms are final once executed and may be irreversible.
Rapidz is not responsible for tax consequences arising from your use of the Services; users are solely responsible for their own reporting and obligations.
Users should transact only amounts they can afford to lose and should maintain adequate cybersecurity measures when accessing the Services.
20.6 Contact and Verification of Licensing Status
For licensing verification, users may:
Visit the Labuan FSA public registry (https://www.labuanfsa.gov.my ) for Rapidz Pay Inc. (License LL20980).
Visit the FinCEN Money Services Business registry (https://www.fincen.gov/msb-state-selector) to verify Rapidz Pay Inc. — Money Services Business (MSB Licence No. 31000283038917).
Contact Rapidz Group Compliance at compliance@rapidz.io for additional entity or jurisdictional confirmation.
20.7 Updates
Rapidz may revise this table and related disclosures as licences are granted, amended, or revoked. Continued use of the Services constitutes acceptance of any updated licensing disclosures.
PART 2 — RAPIDZ APP TERMS (Consumer-Facing App Flows)
1. THE SERVICES
1.1 The Rapidz App Services shall comprise the following services:
hosted Virtual Asset wallets (“Virtual Asset Wallet”) by Rapidz Group, that allow you to store Virtual Assets with us;
a fiat currency conversion service under which you may convert fiat currency into any type of Virtual Asset to be held in your Virtual Asset Wallet (“Fiat to VA Conversion“);
a Virtual Asset Exchange service under which you may convert Virtual Asset into other Virtual Asset (“Virtual Asset Exchange“);
a Virtual Asset transfer service under which you may transfer any Virtual Asset to another recipient, which may be the Virtual Asset Wallet of another user of the Rapidz App Services or an external recipient (“Virtual Asset Transfer“);
any other products or services listed in the Annexes (if any) or shown on the Rapidz App or our official communication channel from time to time.
You may also access some services and products which are offered by Affiliates of the Rapidz Group via the Rapidz App, such services and products may be governed by separate sets of T&Cs.
1.2 We reserve the right and without liability to you to:
change, update, cancel, remove, suspend, disable or restrict access to or discontinue the Rapidz App Services or change any features, component or content thereof, including the Account Protection Program in Clause 8, or to delist from the Rapidz App Services or otherwise cease to support any Virtual Asset;
decline, cancel, reverse, suspend, void or partially execute any Fiat to VA Conversion, Virtual Asset Exchange or Virtual Asset Transfer instruction; or
reverse, cancel, clawback, change any terms or refuse to honour any reward, bonus or payout for any incentive programmes regardless of your entitlement.
1.3 We reserve the right to suspend, restrict or terminate your access to any or all of our Services and to deactivate your account, including without limitation:
where it is our reasonable opinion that we are required to do so by Applicable Law or any court or other adjudicating authority to which we are subject in any jurisdiction in which Rapidz Group entities operate in;
upon reasonable suspicion that you may be in breach of these Terms or are otherwise trying to circumvent these Terms such as by opening multiple accounts or abusing any of our incentive schemes;
upon reasonable suspicion that a transaction is fraudulent or erroneous;
upon reasonable suspicion that your account has been compromised or the Services are being used in a fraudulent or unauthorised manner;
upon reasonable suspicion of money laundering, terrorist financing, fraud or any other financial crime; or
upon reasonable suspicion that you are conducting any fraudulent or illegal activities including but not limited to any Ponzi scheme, pyramid scheme, phishing or dark-net transactions; or
where any of your wallets with Rapidz Group entities or you are subject to pending litigation, investigation or government proceedings.
1.4 In the event that we decide to suspend, restrict or terminate your access to our Services in accordance with the provisions of this Clause 1, we will (to the extent that it is not unlawful for us to do so) provide you with adequate notice of such termination of Services. Suspensions, restrictions or terminations from the use of our Services will be reversed only as soon as reasonably practicable once the reasons for refusal no longer exist. We are under no obligation to execute any suspended, reversed or terminated transactions at the same price or on the same terms.
1.5 Clause 1.2 above may occur to all, or any specific group, or any individual user of Rapidz App Services. We do not guarantee that any specific content, component and/or feature will always be available on the Rapidz App Services.
1.6 In the event a Virtual Asset becomes delisted or unsupported for any reason, we will attempt to contact you and, to the extent practicable, provide you with an opportunity to transfer such Virtual Assets out of your Virtual Asset Wallet. If you fail to transfer such Virtual Assets out of your Virtual Asset Wallet promptly (and in no event to exceed any specific timeframe that we may specify in our communications to you), we reserve the right to liquidate such Virtual Assets in your Virtual Asset Wallet at the then-current price and deposit the proceeds in your Fiat Wallet (or, if you do not have a Fiat Wallet, to arrange to deliver the proceeds to you by another method).
1.7 You understand and agree that we may engage any third-party service provider or subcontractor to perform any or all of the services provided hereunder. We shall not be liable for any delay, loss or damage of any kind incurred from any services provided by any third-party service provider or subcontractor engaged by us. All claims in connection with the act of any third-party service provider or subcontractor shall be brought solely and directly against such party and/or its agents. Rapidz Group entities’ sole liability in relation to the services provided by any third-party service provider or subcontractor shall be limited to the use of reasonable care in the selection of such party.
1.8 Interactive Access via the Rapidz App.
The Rapidz App gives you interactive access to your Virtual Asset Wallet and Services, including the ability to:
view the balance and Transaction History of your Virtual Asset Wallet;
obtain instructions on how to load your Virtual Asset Wallet;
request a Virtual Asset Transfer from your balance held in your Virtual Asset Wallet;
request a Virtual Asset Exchange; ande) request a Fiat to VA Exchange.
1.9 Licence to Use the Rapidz App.
Subject to your compliance with these Terms, we grant you a limited, non-transferable, non-exclusive licence to use the Rapidz App as owned by or licensed through us on your Enabled Device and only for your own purposes, on and subject to these Terms. All other rights not expressly granted to you are reserved. If certain parts of the Rapidz App are offered under open-source or other licences, you will be informed and your use of those specific components will be subject to those licence terms only if there are inconsistencies between those terms and the terms outlined in these Terms.
1.10 Compliance with Terms.
You acknowledge and agree that your use of the Rapidz App Services is at all times subject to your compliance with these Terms and all other applicable terms.
2. ONBOARDING
2.1 By signing up to use the Rapidz App Services, you represent and warrant that:
you are at least Eighteen (18) years of age, or of legal age in your jurisdiction of residence or meet the minimum age requirement to have the legal capacity, right, power, and authority to accept these Terms.
you possess complete authority and ability to accept these Terms;
you are not impersonating any other person, operating under an alias or otherwise concealing your identity;
you are not a resident or a Tax resident of, and do not otherwise have any relevant connection with, any jurisdiction which Rapidz App has notified as being subject to prohibitions or restrictions on accessing or using the Rapidz App Services;
you are not a resident or a Tax resident of, and do not otherwise have any relevant connection with, any jurisdiction in which entry into or performing your obligations under these Terms or the delivery, holding, use or exchange of Virtual Assets is unlawful or restricted in any way or requires licensing, registration or approval of any kind;
you will use our Services solely for your own personal use only and not for any commercial or business purposes;
you are not currently registered as a user of the Rapidz App Services;
you are not located in, under the control of, or a national or resident of (i) any international sanctioned countries, or (ii) any country to which the United States has embargoed goods or services; and (iii) are not identified as a “Specially Designated National” by the Office of Foreign Assets Control of the U.S. Department of the Treasury, or listed on any regulatory sanctions list published by European Union;
you are not placed on the U.S. Department of Commerce, Bureau of Industry and Security’s Denied Persons List;
you will not use our Services if any Applicable Laws in your country prohibit you from doing so in accordance with these Terms;
you are the beneficial owner of (or if you are acting as a trustee, the legal owner) of any Virtual Asset or fiat currency subject to these Terms and forming the subject matter of the Services;
you are the sole ultimate beneficial owner of your account and not acting on behalf of or representing any other natural person, legal person or legal entity;
you are compliant with all Applicable Law requirements to which you are subject, including without limitation, all tax laws and regulations, exchange control requirements and registration requirements;
2.2 To utilize the services of the Rapidz App, you must sign up as a user and furnish all information and/or documents requested by us. All information and documents, except where permitted by Applicable Law, should be in English, including those required by us from time to time to comply with Applicable Laws, to process your registration. If the documents are not in English (unless permitted by Applicable Law), you may need to provide us with an authorized English translation. We are not liable for translating any non-English documents, and we are not obliged to evaluate or process any documents that are not in English, except as permitted by Applicable Law.
2.3 By using the Rapidz App services, you consent to comply with all requests from us or our third-party service providers made on our behalf, relating to your usage of the services. This includes identifying or verifying your identity, validating your funding sources or transactions, or confirming your income and/or wealth sources. This may entail, among other things, requesting additional information that would enable us to identify you properly, such as asking you to take measures to confirm ownership of your phone number or payment instruments, or verifying your details against third-party databases or other sources.
2.4 We reserve the right, without having to provide any justification, to decline your application,or to suspend, terminate, or restrict your account or use of the Rapidz App services, and/or alter the registration or use requirements for the services, at any moment at our sole discretion.
2.5 We may conduct confidential verifications of the information you provide us or gather information about you through secure databases ourselves or via third parties. By accepting these Terms, you acknowledge that we or a third party acting on our behalf may conduct such verifications.
2.6 Upon registration and the use of Rapidz App Services, you give us permission to perform electronic identity verification checks on you, either directly or through third-party service providers, at any time.
2.7 You confirm and guarantee that any information provided to us, our affiliates or any third-party service providers is always complete, accurate, and current, and that in the event of any change, you will immediately update us, our affiliates, and third-party service providers with the revised and updated information. You are responsible for keeping us informed of any modifications to your personal information or other information provided during registration or throughout your use of the Rapidz App services. If we suspect that your information is incomplete, outdated, or incorrect, we may contact you and request additional information or ask you to repeat the verification process. Failure to provide up-to-date information or complete any registration steps may prevent you from using the Rapidz App services. You agree to indemnify us, our affiliates, and third-party service providers for any losses suffered due to your failure to provide complete, accurate, and up-to-date information at any point, including after the termination of our services.
2.8 Even if you have agreed to the Terms and completed the registration process in accordance with Clause 2.2 above, certain types of users are specifically prohibited from using certain features within the Rapidz App Services. Additionally, you confirm that you are not located in, under the jurisdiction of, or a citizen of any of the countries, states, or regions listed if you plan to use CSCs on any of the Rapidz App services.
3. YOUR DEVICE
You acknowledge and agree that, in connection with your use of the Rapidz App, you shall be responsible for the following, at your own cost:
installing all hardware, software and communications services necessary for your use of the Rapidz App in accordance with these Terms;
installing antivirus or other mobile security software on your Enabled Device to protect against any security or other vulnerabilities which may arise in connection with your use of the Rapidz App in accordance with these Terms; and
installing updates and patches for the Rapidz App and your Enabled Device in a prompt and timely manner.
Regardless of any other terms outlined in these Terms, we assume that any Instructions received from your Enabled Device have been made by the rightful owner. It is your responsibility to ensure that your Enabled Device is secure and that your login and authentication details (including your username and password) are kept safe. You will also be solely responsible for any access to and use of the Rapidz App and its Services through your Enabled Device, even if such access and/or use was made without your knowledge or consent. We will not be held liable for any loss or damage resulting from such access and/or use.
In any case that your Enabled Device is lost or stolen or has been accessed or used in an unauthorised way, you shall notify us of the loss and/or theft or unauthorised access and/or use by emailing us at contact@rapidz.io immediately. In addition, where your Enabled Device has been accessed or used in an unauthorised manner, you should, as soon as possible, reset the login and authentication details on your Enabled Device.
4. LIMITATIONS OF USE
By using our website and/or services, you warrant on behalf of yourself, your users and other parties you represent that you will not:
modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on our website or services;
remove any copyright or other proprietary notations from any materials and software on our website or services;
transfer the materials to another person or “mirror” the materials on any other server;
knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service we provide;
use our website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use our website or its associated services in violation of any applicable laws or regulations;
use our website in conjunction with sending unauthorised advertising or spam;
harvest, collect, or gather user data without the user’s consent; or
use our website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
5. CONDUCT
Without prejudice to the foregoing, you undertake not to (and shall not, knowingly or otherwise, authorise, allow or assist any other party to):
use the Rapidz App to conduct electronic spamming or otherwise distribute any unsolicited or unauthorised advertising, promotional or marketing material, junk mail or chain letters;
use the Rapidz App to perform illegal, unlawful or immoral activities including but not limited to money laundering, terrorism funding and fraudulent activities;
use the Rapidz App to upload content that contains or is infected with viruses, malicious codes, Trojan horses, is unlawful, immoral or illegal or contains any other harmful or deleterious program;
modify or adapt the whole or any part of the Rapidz App or combine or incorporate the Rapidz App into another programme or application;
disassemble, decompile, reverse-engineer or otherwise attempt to derive the source code, object code, underlying concepts, ideas and algorithms of the Rapidz App or any components thereof;
use the Rapidz App in any way that would violate our, our Affiliates’, or any third party’s intellectual property rights, such as copyright, patent, or trademark. You also agree not to take any action that infringes upon our intellectual property interests, including claiming ownership of any property that violates our intellectual property rights;
use the Rapidz App in a way that could damage, impair, disable or compromise the Rapidz App or the provision of the Rapidz App Services (or the systems or security of the Rapidz App or any other computer systems or devices used in connection therewith), interfere with other users, or affect our reputation. You undertake not to gain or attempt to gain unauthorised access to the account or wallets of other users;
engage in activities that excessively strain or overload our infrastructure, including our servers, networks, data centers, and other related equipment, or activities that negatively impact or take possession of systems, data, or information belonging to other users of the Services;
engage in any other activities deemed unsuitable by us or which are in violation of these Terms or any Applicable Laws;
provide incomplete, false, inaccurate or misleading information to us, our Affiliates or third-party service providers;
deposit with us any Virtual Assets or fiat currency forming part of the proceeds of any criminal or unlawful activity; or
demonstrate or use any aggressive, intimidating and/or violent behaviour or language towards our personnel.
6. RAPIDZ APP PAYMENT
We offer a payment solution within the Rapidz App that enables users to send Virtual Assets to other users and pay qualifying merchants with the Virtual Asset of their choice (“Rapidz App Payment”). A receipt will be sent to your registered email address once a Rapidz App Payment transfer or purchase has been confirmed.
All refunds will be made in Stablecoin regardless of the type of Virtual Asset you may have used to pay for your Rapidz App Payment purchase. All refunds will be subject to a handling fee of 10 Stablecoin, unless otherwise stated. Refunds below 10 Stablecoin or its equivalent will not be processed, except where required by law.
The Rapidz App Payment feature is currently inactive and unavailable in the App. This clause remains to cover legacy transactions and potential future reactivation.
7. FORK
You agree and understand that the underlying protocols of the Virtual Assets networks are subject to changes (each a “Fork”) which are exogenous to us and may result in more than one version of such network (each a “Forked Network”). You further agree and understand that Forks may materially affect the value, function, and/or name and may result in loss of control or ownership, of the Virtual Assets you hold on the Rapidz App.
If a Fork occurs, it will result in the creation of a new Virtual Asset (the “New Forked Asset”) related to an existing Virtual Asset (the “Prior Asset”). You further understand, acknowledge and agree that each Fork may materially affect the value, function, and/or name, and may result in loss of control or ownership, of the Prior Asset that we hold in your Rapidz App account, and that the New Forked Asset may have minimal or no value.
Upon becoming aware of a Fork and to the extent that we have any rights or are able to take any action, in the event of a Fork, we may, in our sole discretion, temporarily suspend or amend any Rapidz App Services or any Virtual Assets for an extended period of time (with or without advance notice to you) until we have determined that such functionality can be restored. We may also determine, in our sole discretion, whether or not to support the Forked Network(s) and who should have ownership or receive New Forked Assets and/or benefits (if any). This could occur with potentially little or no warning and your ability to use the Services or Virtual Assets may be limited and subject to the Fork. In the event that we decide not to support any such Forked Network (“Unsupported Forked Network”), the Virtual Assets offered by such Unsupported Forked Networks will not be made available to you. Notwithstanding the foregoing, we may, in our sole discretion, obtain and retain the Virtual Assets offered by such Unsupported Forked Network as property belonging solely to us.
You understand, acknowledge and agree that you have no right, claim or privilege in, or with respect to, any New Forked Asset. If we do not support a New Forked Asset, you may not be able to withdraw the New Forked Asset promptly or at all; you may not be able to trade the New Forked Asset on the Rapidz App or otherwise on our platform; and you may lose any value associated with such New Forked Asset.
If we determine not to support a New Forked Asset, we may, in our sole discretion:
obtain and retain the New Forked Asset as property belonging to us; or
make the New Forked Asset available to you on a one-time basis, based on your holding of the Prior Asset at the time of the Fork, subject to the withholding and retention by us of an amount reasonably calculated to fairly compensate us for the cost of making such New Forked Asset available and subject to our withdrawal procedures. We will notify you only if we elect to permit a one-time withdrawal pursuant to (ii) above.
You acknowledge the risks presented by Forks and hereby accept that we have no responsibility for any losses or damage arising as a result of an Unsupported Forked Network.
We have no control or ability to influence the creation or implementation of a Fork or New Forked Asset. We cannot guarantee the security, functionality, or supply of any Virtual Asset, including the New Forked Asset or the Prior Asset. We are not liable for any change in the value of any Virtual Asset, whether resulting from a Fork or not. Additionally, a Fork could constitute a force majeure event beyond our control, which could affect the value of a user’s Virtual Assets. Therefore, we do not assume any liability for losses resulting from such events.
8. ACCOUNT PROTECTION PROGRAM
If we, in our sole discretion, determine there has been an Unauthorised Transaction, we may provide relief to you (“APP Relief”) subject to the remainder of this Clause 8 and your continued adherence to these Terms.
APP Relief shall not be available with respect to Rapidz App Payment and the Rapidz Card.
You must satisfy all conditions imposed by us under the Terms and as further clarified in the FAQs, as may be updated from time to time, in order to be eligible for consideration for APP Relief.
To assess your qualification for APP Relief, we reserve the right to ask you or other third-party sources for relevant information and documents. By sharing the requested information, you acknowledge and consent to us and our representatives or agents collecting, utilizing, storing, transmitting, and/or revealing the information to all necessary parties, including Rapidz App members or third-party service providers, located either within or outside the European Union. The purpose of collecting this information is solely to evaluate your eligibility for APP Relief.
The decision to grant APP Relief and the amount of relief (up to the maximum specified under Clause 8.8) will be made solely at our discretion. By accepting any APP Relief, you agree that we may offset any outstanding debts owed to us and that you waive any claims or rights against us for the full value of the Unauthorised Transaction. We also reserve the right to recover any full or partial payments made under this APP, or take other actions against you if we find that you provided false information or acted in bad faith, dishonestly, or fraudulently.
If we make a determination in your favour, we maintain any and all rights under these Terms which are consistent with that determination. Notwithstanding the rest of this Clause 8, you agree that we shall not be deemed to have waived any rights under these Terms (including our rights under Clauses 1.2 and 1.3), and that all such Terms remain in full force and effect in relation to all other Transactions and Fiat Withdrawals.
If we determine that you should obtain relief under this section, we may calculate your relief as follows, subject to the upper limit set out in Clause 8:
In the case of a Transaction which is an Unauthorised Transaction, we will give you the amount of the relevant Virtual Asset or other Virtual Asset at our sole discretion that is up to the amount that was lost, reduced by any Virtual Assets / funds which may be recovered.
In the case of a Fiat Withdrawal that is an Unauthorised Transaction, we will give you the amount that is up to the amount of that Unauthorised Transaction. This is regardless of whether the exchange rate of that currency relative to any other currency has changed since the date of the Unauthorised Transaction.
The APP Relief is:
in the case of Virtual Assets, a maximum of USD 100,000 calculated at our discretion by reference to the USD price of those assets, either:
as of the date of the Unauthorised Transaction; or
as at the date that APP Relief is disbursed in the case of fiat currency, maximum of:
either USD 100,000 if USD was the currency subject to the Unauthorised Transaction or transfer; or
USD 100,000 in the currency of the Unauthorised Transaction or transfer, calculated at the conversion rate (as between USD and the second-mentioned currency) as at the end-of-day-average of the date of the Unauthorised Transaction.
You agree and acknowledge that we have the complete right and discretion to modify the terms of, suspend, or terminate the availability of APP Relief without prior notice to you. This includes instances where APP Relief becomes subject to any prohibitions or restrictions due to the implementation of Applicable Law in the Territory.
You agree and acknowledge that our decision under Clause 8 is final and conclusive, and you waive any right to appeal or contest the decision further. Additionally, you represent and undertake that you release all claims against us and/or our Affiliates upon accepting any full or partial relief under APP, regardless of whether we recover any funds or Virtual Assets in the future.
9. AIRDROPS
9.1 If there is an Airdrop, we may temporarily suspend Rapidz App Services or any Virtual Assets for a prolonged duration until we have assessed that the functionality can be reinstated. This may happen without any prior notice to you, and your ability to use the Services or Virtual Assets may be restricted and subject to the Airdrop.
9.2 If an Airdrop occurs, we may temporarily suspend any Rapidz App Services or Virtual Assets until we have determined that such functionality can be restored. We may also credit any Virtual Assets and/or benefits received by us to a Rapidz App account or participate in an Airdrop at our sole discretion. We will not be liable to the user for failing to credit any Virtual Asset or participate in any Airdrop. If we do not support an Airdrop, we may claim the Virtual Assets and/or benefits for our own benefit. If a user receives any airdropped Virtual Assets and/or benefits, we may claim them and the user must return them to us. The user acknowledges that any Virtual Assets and/or benefits received in relation to an Airdrop does not create any relationship between us and the sender or related Virtual Asset network, and that we are not subject to any obligations as they relate to the sender or related Virtual Asset network.
10. OTHER PROVISIONS APPLICABLE TO OUR SERVICES
We reserve the right to execute or cancel any pending Transaction requested by you for Virtual Asset Transfer, Virtual Asset Conversion, or Fiat to VA Exchange based on our sole decision, including to comply with Applicable Law.
We securely store 100% of all Virtual Asset private keys in our control in a combination of online and offline storage. As a result, it may be necessary for us to retrieve this information from offline storage in order to facilitate a Transaction in accordance with your Instructions, which may delay the initiation or crediting of such Transaction for 48 hours or more. As a user of the Rapidz App Services, you accept the risk that a Transaction facilitated by us may be delayed and you agree not to hold us responsible for any loss or damage arising out of or related to such delay.
It is entirely your responsibility to assess whether and to what degree any Taxes apply to any transactions linked to the receipt or transfer of Virtual Assets or the Transactions you conduct, and to correctly withhold, collect, report, and pay the appropriate amount of Taxes to the relevant tax authorities. Your Transaction History can be accessed through the Rapidz App. We have no obligation, and we will not determine whether and to what degree Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority resulting from any transaction.
Loading Virtual Asset to your Virtual Asset Wallet and executing any Transaction is subject to our limits, which are specified in the Rapidz App. However, we can, at our discretion, apply specific limits to you. We might also ask you to provide additional information about yourself, your activities, or any associated individuals, provide documentation, and schedule meetings with our employees to discuss your Virtual Asset loading to your Virtual Asset Wallet or any Transactions you have completed.
11. ELECTRONIC COMMUNICATIONS
You are solely responsible for the security and accuracy of any Instructions you send using the Rapidz App, and you are bound by those Instructions. We will assume that any Instructions received from your Enabled Device via the Rapidz App are yours, and we have no obligation to verify that they are actually yours.
You acknowledge that when using the Rapidz App, any instructions and information transmitted may be sent over the Internet and could be routed through public, transnational installations that are not specifically protected. We cannot guarantee that such Instructions and information will be completely protected against unauthorised access, and you understand and accept the potential risks associated with using the App.
Any Instructions sent by you to us shall only be deemed to be received by us when we have successfully retrieved such Instructions from the relevant system and duly informed you of such receipt. In addition, any Instructions sent by you to any third parties (for example, network merchants) shall only be deemed to have been received by such third parties in accordance with their terms and conditions.
You agree without prejudice to any of these Terms, that, to the extent there are any terms in your local jurisdiction governing the time and place of despatch and receipt of electronic communication, to the maximum extent permitted under applicable law, such terms shall not apply to your use of the Rapidz App Services and that you shall be liable for any damage that may be caused through the use of the Internet (through loss, delay, misunderstandings, corrupted texts, unauthorised interceptions by third parties or duplicates).
You acknowledge and agree that in case of any disagreement related to your usage of the Rapidz App Services, our records, which include electronic, computer, and microfilm stored records, regarding your use of the Rapidz App Services and/or your details, including your transaction history, on any particular date, will be considered as conclusive evidence of their accuracy and authenticity. You also agree that these records will be binding on you for all purposes. Additionally, you acknowledge that such documents will be admissible in a court of law under applicable evidentiary law, rules, and regulations, without the need for further proof of their accuracy or authenticity.
12. ACCURACY OF MATERIALS
The materials appearing on our website are not comprehensive and are for general information purposes only. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
13. FEES
Your use of the Rapidz App Services may be subject to certain Fees, which will, if applicable, be debited from your Virtual Asset Wallet. These Fees may be amended by us from time to time.
All applicable Fees on the Rapidz App are exclusive of any applicable Taxes, and the actual Fee charged will be increased to account for any such applicable Taxes. For the most up-to-date list of applicable fees and charges across all Rapidz products and services, please refer to the in-app Fees FAQ
We will issue a payment notice to you for any Fees or amounts that you owe us, including but not limited to any amount owed as a result of us exercising our rights under Clauses 1.2(b) or (c). If such amount is not repaid within 7 days from the date of notification, you confirm and authorise us to recover such amount from your other accounts with us by debiting any assets in those accounts.
14. INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that:
the Rapidz trademarks and logos, and any other logos, service marks, product names, and other proprietary indicia used in the Rapidz App are the property of us or third-party licensors (collectively, the “Trademarks”);
the intellectual property rights in and to the Rapidz App Services are either owned by us or licensed to us by third-party licensors;
other than the licence expressly granted to you in these Terms, no other rights are granted to you in respect of either the Trademarks, the Rapidz App, or the Rapidz App Services; and
no part or parts of the Rapidz App may be reproduced, distributed, republished, displayed, broadcast, transmitted, hyperlinked, adapted, or modified to create derivative works, commercially exploited in any manner or by any means, or stored in an information retrieval system without our prior written permission.
Our services may include links to or integration with third-party providers. We are not responsible for the actions, content, or services of any third-party and your use of third-party services is subject to their own terms and conditions.
The intellectual property in the materials contained in our website and services are owned by or licensed to the Group and are protected by applicable copyright and trademark law.
15. LIMITATION OF SERVICES / TERMINATION / ACCOUNT CLOSURE
We have the right to terminate, suspend, or restrict your use of the Rapidz App Services at any time, and without any liability to you. This includes freezing your Virtual Assets or Virtual Asset Wallet, declining to process any transaction, or cancelling or voiding, wholly or partially reversing any transactions for any reason, including (but not limited to):
in the event of any breach by you of these Terms and all other applicable terms;
for the purposes of complying with Applicable Laws;
where we suspect that a transaction effected by you is potentially connected to any unlawful activities (including but not limited to money laundering, terrorism financing and fraudulent activities);
to remedy the effects of any defect in or compromise to any information system upon which we rely;
as may be informed by our internal monitoring policy and the profile of spending reasonably anticipated for the type of consumer group you belong to; or
in our absolute opinion that an order or transaction has been executed based on an aberrant value.
Apart from the privileges granted to us as specified in Clause 15.1 earlier, you explicitly give us the authority to make an effort, at our own discretion, to rectify, reverse or revoke any purchase or transaction for which we have identified an error, regardless of whether the error originated from you, us, or a third party. You admit that we may regard a purchase or transaction as faulty if its price significantly deviates from the market price during execution. When making such a determination, we will consider the circumstances surrounding the transaction and the interests of us and other market participants in ensuring market integrity and a just and orderly market. The factors that may be taken into account include, but are not limited to, suspicious trading activities, breaches of these Terms, disturbances or failures in the functioning of our platform or any related network or protocol, as well as any other extraordinary market conditions or circumstances that may necessitate the cancellation or modification of transactions to maintain a fair and orderly market.
You acknowledge and agree that:
There is no assurance or warranty given by us that any effort to rectify, reverse, or revoke any purchase or transaction under Clause 15.2 will be successful;
Merely stating that you made an error while submitting a purchase or transaction or that you did not pay enough attention to or update a purchase or transaction, or any other similar claim, may not be enough to prove that the resulting transaction was faulty;
We have the authority to declare a purchase or transaction null and void, either in its entirety or in part, even if you (and, if relevant, the other party involved in a transfer) do not consent to cancel or modify it; and
We will not be held accountable or liable for the mistake or any efforts to rectify it under Clause 15.2.
Your duties under these Terms will persist even in the event of the suspension or termination as mentioned in Clause 15.1 above.
You shall not be entitled to any payment, reimbursement, or compensation from us related to any restriction, cancellation, or termination of your use of the Rapidz App Services, regardless of the cause. Any limitation, suspension, or termination of your use of the Rapidz App Services, for any reason whatsoever, does not relieve you of any liability or responsibility that you have already incurred at the time of such limitation, suspension, or termination.
Our rights under Clauses 15.1 and 15.2 above shall be without prejudice to any other rights or remedies which we may have (whether under these Terms, Applicable Law or otherwise).
If you wish to suspend or terminate your access to and use of any of the Rapidz App Services or close your account, you are required to submit a request to us in such manner and form and accompanied by such information and supporting documentation as may be required by us to request for and effect such suspension or termination. You acknowledge and agree that you will be subject to such terms and conditions as we may consider applicable to such suspension or termination.
If your account has any existing obligations, commitments, or activities, including but not limited to a fixed-term loan, deposits, or lock-up or any amount due to us at the time of your account closure request, you agree that we are not required to proceed with such closure request until all such obligations, activities, or commitments have been fulfilled or expired.
If your account has been suspended or closed and there is a balance remaining in your account, you have the right to retrieve any Virtual Assets from your Virtual Asset Wallet and any fiat from your Fiat Wallet, except in cases where the law or a court order prohibits us from releasing such Virtual Assets or fiat. However, we may refuse to release Virtual Assets or fiat if we have reasonable suspicion that they were obtained through fraudulent or unlawful means, or if they are linked to any criminal activity. If you have any inquiries regarding this provision, please contact us at contact@rapidz.io .
We have the right to offset any amount that you owe us against any amount that we owe you, without giving you prior notice. This includes recovering any amount you owe us, regardless of whether the obligation is matured or contingent, and regardless of the currency, asset, or place of payment. If we do set off any amounts, we will promptly discharge them and settle the obligation.
16.PRODUCT-SPECIFIC FEATURE TERMS
16.1 RAPIDZ EARN PROGRAM – GENERAL TERMS
a. Definitions
Unless otherwise defined, capitalised words in these Earn Terms have the meanings given in the Rapidz General Terms & Conditions.
“Earn” means the overarching program within the Rapidz App that enables users to generate rewards on supported assets through staking or lending products managed by Rapidz.
“Applicable Products” means the specific yield-generating features offered under Earn, which currently include: (i) Staking Products (e.g., SOL Native Staking, ETH Pooled Staking); and (ii) Lending Products (e.g., USDC Lending).
“Main Wallet” refers to the user’s wallet within the Rapidz App that holds liquid assets and receives deposits, withdrawals, and reward redemptions.
“Earn Wallet” refers to the user’s wallet within the Rapidz App that records balances committed to Earn Products and any credited rewards.
“Omnibus Custody” means pooled storage of multiple users’ digital assets under a single custody arrangement, with Rapidz maintaining ledger-based records to track each user’s entitlement.
“Supported Assets” means the digital assets eligible for Earn, as specified on the Rapidz App from time to time.
“Rapidz Fee” means the platform fee applied on gross rewards earned in connection with an Earn Product.
“Reward” means the net return credited to a user after deduction of the applicable Rapidz Fee.
“Rewards Accrual Date” means the date on which a deposit first becomes eligible for reward accrual, typically the day after the deposit is confirmed, unless otherwise stated.
“Group Entities” means Rapidz affiliates or subsidiaries that may support the operation of the Earn Program, including custody, pooling, or validator functions.
“Platform” means the Rapidz App and associated backend systems through which Earn is offered.
b. Scope of Terms
These Earn Terms supplement and form part of the Rapidz General Terms & Conditions. In the event of a conflict, these Earn Terms prevail in relation to the Earn Program. Each individual Earn Product has its own governing provisions (see Sections 16.2 and 16.3), which apply in addition to these Earn Terms.
Earn Terms establish the overarching framework, while product-specific terms provide detailed mechanics, thresholds, and risks.
c. Nature of Earn
“Rapidz Earn” is the umbrella program within the Rapidz App for features that allow verified users to generate yield from their assets.The current Earn Products include:
Staking Products – governed by this Section 16.2, where rewards are generated from on-chain validator mechanisms.
Lending Products – governed by Section 16.3, where rewards are generated from counterparties, liquidity venues, or lending protocols.
All Earn Products share a common lifecycle: deposit → accrue rewards → withdraw, but differ in terms of lock-in, withdrawal mechanics, timing of reward accrual, and fee structure.
Earn is not a standalone financial product. It is a program category under which multiple features are provided, each with their own mechanics, risks, and governing terms. Users should carefully review both these Earn Terms and the product-specific terms before participating.
d. Disclosure and Consent
By participating in Earn, you acknowledge and agree that:
Rewards are variable and not guaranteed. They may fluctuate, reduce to zero, or be forfeited under certain conditions.
Assets may be pooled with those of other users and/or Group Entities in omnibus custody. You will not have any right to recover specific units of any Supported Asset, only an equivalent balance.
Rapidz may delegate, lend, or otherwise deploy pooled assets at its sole discretion for the purpose of generating rewards.
Rapidz maintains accurate ledger records to track your entitlement, but custody may rely on third-party service providers (e.g., Fireblocks) and external counterparties.
Rapidz makes no representation that Earn is appropriate for all users or permitted in all jurisdictions. Service availability may vary.
By accepting these Terms, you provide irrevocable consent to Rapidz deploying or staking your assets in the manner it deems appropriate to generate yield.
e.Eligibility and Participation
Earn is available only to users who:
Are at least 18 years old.
Have successfully completed KYC Tier: Verified.
Are not located in a restricted jurisdiction.
Have an active Rapidz account in good standing.
Participation is only permitted once identity verification is successfully completed. Rapidz reserves the right to impose additional eligibility criteria, including enhanced due diligence for institutional users, and to restrict Earn access in response to regulatory requirements.
f. Fund Movement and Custody
When you participate in Earn:
Assets are debited from your Main Wallet and credited to your Earn Wallet.
Rapidz holds funds in omnibus custody and may delegate or deploy them to validators, lending protocols, or counterparties to generate rewards.
Upon withdrawal, unstaking, or redemption, assets are credited back to your Main Wallet.
Rapidz may use licensed custodians and technology providers (including Fireblocks) to safeguard pooled funds. Rapidz does not accept liability for delays, restrictions, or failures attributable to external custody or protocol providers.
g. Product Mechanics
Deposits: Each Earn Product specifies its own minimum and maximum thresholds. Deposits exceeding Main Wallet balance are rejected.
Withdrawals:
Staking Products may require fixed lock-in periods or network exit queues.
Lending Products generally allow instant withdrawal.
Reward Accrual: Rewards accrue daily at 00:00 UTC (unless otherwise stated). Eligibility typically begins on the day after the deposit is made. Withdrawn funds cease to accrue rewards immediately.
Reward Calculation: Rewards are calculated as (daily eligible balance × applicable rate ÷ 365), less the Rapidz Fee. Rates may vary daily and are dependent on validator/network performance or external protocol yield.
Display: Rewards are credited daily in the backend system. For transparency, weekly summaries are displayed in transaction history (typically every Sunday).
Examples: Illustrative examples of reward accrual, redemption, and fee deduction are provided in product-specific sections (e.g., Sections 16.2 and 16.3).
h. Fees
Rapidz charges a platform fee on gross rewards only. Principal is never reduced.
Fee rates differ by product and are published on the Platform.
Rapidz may amend fee rates at its discretion. Users are responsible for reviewing the Platform for updates.
Rapidz will make reasonable efforts to notify users of material fee changes via email or in-app notification.
No deposit or withdrawal fees apply.
i. Reporting and Valuation
Users can view Earn balances, transactions, and Reward distributions in the Rapidz App at any time.
Valuations displayed are based on prevailing market data, price feeds, or reference rates. These are provided for informational purposes only and may not reflect real-time on-chain values due to latency, network congestion, or third-party provider delays.
Reports serve as internal records of Rapidz. Rapidz is not liable for discrepancies caused by market volatility, oracle errors, or protocol reporting delays.
j. Representations and Warranties
By participating in Earn, you represent and warrant that:
You are responsible for maintaining the security of your Rapidz account, devices, and credentials.
You have read and understood these Earn Terms and any product-specific terms.
You have sufficient knowledge of blockchain, wallets, and yield products to evaluate the risks of participation.
You have conducted your own independent due diligence before participating.
You understand and accept that Earn involves risks, including but not limited to market, liquidity, counterparty/protocol, custody, operational, and regulatory risks.
You will comply with all applicable laws, regulations, and restrictions.
You are solely responsible for any taxes, fees, or charges arising from participation or rewards received. Rapidz may withhold, deduct, or set aside any amount of Rewards or principal where it is required to do so by applicable tax law, regulatory authority, or court order. Any such withholding shall be credited against your tax obligations and shall not be considered a breach of these Terms.Rapidz does not provide tax advice and disclaims fiduciary duties.
k. Suspension and Controls
Rapidz may delay, restrict, or suspend any deposit, withdrawal, or reward credit where required by:
Applicable laws or regulators.
AML/CFT or sanctions screening.
Fraud detection or prevention measures.
Security controls or operational risk policies.
Restrictions imposed by external custodians, validators, or lending protocols.
Where permissible, Rapidz will use reasonable efforts to notify users of a suspension and may reinstate access once reasons cease.
i. Termination and Suspension
Rapidz may modify, suspend, or terminate the Earn Program or any specific Earn Product (including Staking and Lending) at any time in its sole discretion. Where feasible, Rapidz will provide at least thirty (30) calendar days’ prior notice of termination or material changes. However, shorter or no notice may be given in circumstances including (but not limited to):
Compliance with Applicable Law, regulator instruction, or court order;
Security incidents, fraud prevention, or operational necessity;
Counterparty, validator, or protocol actions that impact the product; or
Market disruption, force majeure, or other events outside Rapidz’s control.
Upon suspension or termination:
Rapidz will use reasonable efforts to return principal balances to users. Notwithstanding the foregoing, Rapidz does not guarantee the return of principal in all circumstances. Where counterparties, validators, custody providers, or lending protocols suffer loss, downtime, slashing, insolvency, or operational failure, you may lose part or all of your principal.
Accrued or pending rewards may be reduced, delayed, or forfeited if required by law, regulatory guidance, network/protocol restrictions, or operational limitations.
Rapidz may temporarily suspend the accrual of new rewards during the termination process.
Users remain responsible for any taxes, fees, or liabilities associated with participation.
If any Earn Product (including Staking or Lending) is subsequently classified by a regulator, court, or applicable law as a security, collective investment scheme, lending arrangement, or other regulated financial instrument, Rapidz may immediately suspend or terminate the affected Product. In such circumstances, Rapidz will use reasonable efforts to return your principal, but accrued or pending Rewards may be reduced, delayed, or forfeited if required by law, regulatory guidance, or enforcement action. Rapidz shall not be liable for any losses or opportunity costs arising from such reclassification.
Service availability may vary depending on jurisdiction, and Rapidz reserves the right to restrict or withdraw access in certain regions as required by applicable law or regulation.
m. Risks
By using Earn, you acknowledge and accept the following risks (without limitation):
Market Risk: Supported Assets may fluctuate significantly in value, impacting the worth of balances and Rewards.
Liquidity Risk: Withdrawals may be delayed due to product-specific lock-ins, exit queues, or counterparty restrictions.
Protocol and Counterparty Risk: Validators, lending protocols, or liquidity venues may underperform, fail, or suffer downtime.
Custody Risk: Third-party custody providers may face incidents, insolvency, or operational failure.
Operational Risk: Service interruptions, outages, and hacks may occur. Rapidz does not guarantee uninterrupted, error-free operation.
Regulatory and Legal Risk: Laws or enforcement actions may restrict, suspend, or prohibit Earn services in certain jurisdictions.
Stablecoin Risk: Where stablecoins are used (e.g., USDC), de-pegging or issuer insolvency may affect redemption.
No Insurance: Earn balances and Rewards are not protected by any deposit insurance scheme (e.g., FDIC, PIDM, or equivalents).
For further detail, product-specific risks are described in Section 16.2 (Staking Risks) and Section 16.3 (USDC Lending Risks).
n. Limitation of Liability
To the maximum extent permitted by applicable law, Rapidz’s aggregate liability for any claims, damages, losses, or expenses arising out of or in connection with the Earn Program (including Staking and Lending Products) shall not exceed the lower of:
the total Rapidz Fees actually paid by you to Rapidz in the twelve (12) months preceding the event giving rise to the claim; or
one thousand United States Dollars (USD 1,000).
This limitation of liability shall not apply to liability resulting from fraud, gross negligence, wilful misconduct, or any other liability which cannot be excluded under applicable law.
o. Indemnity
You agree to indemnify, defend, and hold harmless Rapidz, its Group Entities, directors, officers, employees, and agents from and against any claims, actions, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or relating to:
your breach of these Earn Terms or any product-specific terms;
your violation of any applicable law, regulation, or third-party rights;
your misuse of the Earn Program; or
your participation in the Earn Program in a manner inconsistent with applicable rules or restrictions; or
any claims, investigations, or enforcement actions by regulators, counterparties, or other third parties caused by your conduct, omissions, or use of the Earn Program.
p. Force Majeure
Rapidz shall not be liable or responsible for any delay, suspension, or failure in performance of the Earn Program caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, civil unrest, terrorism, government restrictions, labour disputes, strikes, embargoes, cyberattacks, market disruptions, network or blockchain failures, custody provider insolvency, or any other force majeure events. In such circumstances, Rapidz may suspend or terminate Earn Products without liability, and will use reasonable efforts to mitigate impact on users.
q. Regulatory Status
You acknowledge and agree that Rapidz does not operate as, nor is it licensed or regulated as, a bank, securities dealer, broker, investment firm, or financial institution in any jurisdiction, unless explicitly disclosed. Earn Products are offered strictly as custodial yield services. You are solely responsible for ensuring that your use of the Earn Program complies with the laws and regulations applicable in your jurisdiction.
r. Disclaimer
The Earn Program is provided “as is” and without any representations or warranties, except as expressly stated in these Terms. Rapidz Earn is not a deposit, bank account, or investment product, and funds committed to Earn are not insured by any government, deposit protection, or compensation scheme. Rapidz does not operate as a bank, broker, fiduciary, investment advisor, or licensed lender, and the Program is offered strictly as a custodial yield service. Participation in Earn is voluntary and at your sole risk. Rapidz makes no guarantee of uninterrupted access to the Earn Program or of any specific yield, rate of return, or outcome. Past performance of any Earn Product does not guarantee future results. Service availability may vary depending on jurisdiction, and Rapidz may restrict, suspend, or terminate services where required by applicable laws, regulations, or regulator instruction. Rapidz owes no fiduciary, advisory, or trust obligations to you in connection with Earn Products, and no relationship of agency, partnership, joint venture, or trust is created between you and Rapidz by your participation.
16.2. RAPIDZ EARN PROGRAM - STAKING TERMS
a. Definitions
Unless otherwise defined, capitalised words in these Staking Terms have the meanings given in the Rapidz General Terms & Conditions.
“Applicable Network” means the Proof-of-Stake networks selected by Rapidz for staking, which currently include the Solana/Ethereum network.
“Bonding” refers to the initial period when Staked Assets are queued to join the validator network and do not yet earn rewards.
“Earning” means the period when Staked Assets are actively delegated to a validator and generate rewards.
“Finished” means the status indicating that Staked Assets have been unstaked and returned to the user’s Main Wallet.
“On-Chain Rewards” means the rewards generated directly by the validator mechanism of the Applicable Network.
“SOL” means the native digital asset of the Solana network.
“ETH” means the native digital asset of the Ethereum network.
“Staked Assets” refers to SOL/ETH committed by a user to a Staking Offer.
“Staking Fee” means the platform commission fee applied by Rapidz to gross staking rewards.
“Staking Offer” refers to an offer made through the Rapidz App that allows users to earn rewards by staking SOL/ETH.
“Staking Rewards” means the net rewards credited to users after deduction of any applicable buffer and Staking Fee.
“Subscription Limit” means the maximum amount of SOL/ETH that Rapidz may accept under a Staking Offer, as determined at its discretion.
“Unbonding” refers to the period after unstaking when Staked Assets are waiting to become liquid and do not earn rewards.
“Validator APY” means the annual percentage yield generated by validator staking, which is subject to variability and network performance.
“Exit Queue” means the Ethereum network withdrawal process applicable to validator unstaking, during which staked assets are illiquid and do not earn rewards.
b. These Staking Terms supplement and form part of the Rapidz General Terms & Conditions. In the event of a conflict, these Staking Terms prevail with respect to SOL/ETH staking.
c. Rapidz Earn and Staking
“Rapidz Earn” is the overarching program label in the Rapidz App for features that allow verified users to generate yield from their assets. These features include, among others:
Staking – governed by this Section 16.2, yield generated from on-chain validator rewards; and
Lending – governed separately under Section 16.3, yield generated from counterparties paying interest.
Accordingly, “Earn” is not a standalone financial product; it is a category under which specific features are provided, each with their own mechanics, risks, and governing terms.
d. Disclosure and Consent
By Subscribing to a Staking Offer you may earn Staking Rewards in exchange for providing Rapidz with your Staked Assets. Staking Rewards are variable and not guaranteed, the Staking Rewards may vary from time to time.Staked Assets may be commingled with assets of Rapidz Group Entities and other clients in hot or cold wallets. While assets may be pooled, Rapidz maintains accurate ledger records to track each user’s balances at all times. You will not have a right to recover any specific SOL/ETH, only an equivalent balance.
Rapidz Group Entities may, at their sole discretion:
Stake all or part of your SOL/ETH;
Act as validators on the Solana/Ethereum Network;
Delegate validator voting rights.
You acknowledge that Staking is an unregulated product and may not be covered by financial services laws in your jurisdiction. Rapidz may rely on third-party validators, custodians, or service providers to deliver Staking Offers. Rapidz does not guarantee the performance, solvency, or availability of any such third-party and assumes no liability for losses, downtime, or delays attributable to their operations.
Rapidz makes no representation that SOL/ETH Staking is appropriate for all users or permitted in all jurisdictions. Service availability may vary. By accepting these Terms, you confirm that you understand and accept the associated risks (see Clause 16.2- Risks) and explicitly consent to Rapidz using your Staked Assets for on-chain staking activities. Your consent to these terms is irrevocable.
e. Eligibility and Participation
Staking Offer are available only to users who:
Are at least 18 years old;
Have successfully completed KYC Tier: Verified; and
Are not located in a restricted jurisdiction.
Participation is only permitted once identity verification is successfully completed.
To participate, you must:
Select the amount of SOL/ETH to stake;
Agree to these Staking Terms;
Designate Rapidz App as validator (or its delegates);
Delegate validator voting rights to Rapidz.
f. How to Participate in Staking
By Subscribing to the Staking Offer, you can earn Staking Rewards in exchange for providing Rapidz with your Staked Assets. The only type of Digital Assets that you can use to subscribe to the Staking Offer is SOL and ETH.
When you Subscribe to the Staking Offer, you will be prompted to:
confirm the amount of SOL/ETH that you will Subscribe;
confirm your agreement to these Staking Terms;
Declare Rapidz App as a validator on the Applicable Network; And
Delegating any voting rights to us in relation to the Staking Assets.
Accept that validator withdrawal is subject to Ethereum’s exit queue and cannot be accelerated. (applicable for ETH Staking)
Digital Assets that you Subscribe to a Staking Offer will be treated as received when you subscribe to the Staking, provided that Rapidz reserves the right, at any time and from time to time in its sole discretion and without prior notice, to:
reject or remove Staked Assets from the Staking Offer;
specify a minimum or maximum amount of SOL/ETH required to Subscribe to a Staking Offer;
specify, introduce, alter or revoke Subscription Limits that may apply from time to time;
mandatorily redeem or otherwise return all or some Staked Assets of one or more users.
The scenario of using the Staking Offer:
Step
SOL Staking Offer
ETH Staking Offer
1. Deposit / Stake
When you first stake, your SOL contributes to Rapidz’s pooled custodial staking program. Rapidz does not deposit SOL individually into validator networks on behalf of users. Instead, all user stakes are aggregated under Rapidz’s omnibus custody and delegated to validators. During the initial bonding queue period before delegation, no rewards are earned.
Staked ETH is credited immediately to your Earn Wallet. Rewards eligibility begins the next day at 00:00 UTC.
2. Rewards Accrual
After the bonding period, pooled SOL holdings generate rewards for the duration of the selected lock term (7, 30, or 180 days). Returns are benchmarked against average validator performance on the Solana network and may vary depending on network conditions. For the purpose of determining reward accrual and maturity, the following eligibility rules apply:
• If a user stakes before 04:00 UTC, that same UTC day is recorded as Day 0.
• If a user stakes at or after 04:00 UTC, the following UTC day is recorded as Day 0.
• The selected lock period counts inclusively (e.g.,
a 30-day term ends on Day 30 and matures for automatic unstake).
Illustrative Examples
Stake on 10 Oct 2025 before 04:00 UTC for 7 days → Day 0 = 10 Oct 2025, Matures = 18 Oct 2025.
Stake on 10 Oct 2025 after 04:00 UTC → Day 0 = 11 Oct 2025, Matures = 19 Oct 2025.
Rewards accrue daily until you submit an Unstaking request.
3. Unstaking
Early unstake is not supported. Users cannot manually unstake SOL before maturity. At the end of the selected lock term, funds automatically enter the Solana unbonding process (approximately 2–3 days per epoch) before being released to your Main Wallet.
When you request Unstaking, ETH is immediately deducted from your Earn Wallet balance and enters the Ethereum exit queue. During this time, ETH earns no rewards and cannot be withdrawn. Exit queue times vary depending on network conditions and may take days or longer.
4. Redemption / Payout
At the end of the lock period and after completion of the unbonding period, Rapidz automatically calculates final rewards and credits both principal and rewards back to your Main Wallet in SOL. No user action is required for unstaking or redemption.
Once the exit queue clears, ETH is automatically credited back to your Main Wallet.
v. Your consent to these terms is irrevocable.
g. Fund Movement and Lock Terms
The following table sets out the specific fund movement, custody, and lock terms applicable to SOL Native Staking and ETH Pooled Staking under the Rapidz Earn Program. Users must carefully review the conditions for each supported asset before participating:
Aspect
SOL Staking
ETH Staking
Minimum Stake
The minimum stake amount is 0.1 SOL.
The minimum stake amount is 0.05 ETH.
Deposit (Stake)
When you stake SOL, funds are debited from your Main Wallet and credited to your Earn Wallet as a staking position. Rapidz then aggregates user funds in a pooled custodial structure and delegates them to validators on the Solana network. Rapidz does not create individual on-chain validator delegations per user.
When you stake ETH, funds are debited from your Main Wallet and credited to your Earn Wallet immediately as a staking position. Rapidz then delegates ETH to validators through omnibus custody.
Lock Durations
Users may choose a lock period of 7, 30, or 180 days. During the selected lock period, staked funds are non-liquid and cannot be withdrawn early. Early unstake is not supported; funds redeem automatically at maturity.
ETH Staking does not have fixed lock periods. Users may request to unstake at any time. However, withdrawals are subject to the Ethereum network’s exit queue, which is variable and depends on network conditions.
Withdrawal (Maturity/ Unstake)
At 04:00 UTC on the maturity date, the system:
Calculates final net rewards;
Credits principal + rewards back to the user’s Main Wallet in SOL;
Closes the staking position in the Earn Wallet (status = “Completed”).
No user action is required at maturity.
A user may request to unstake ETH at any time. The ETH is deducted immediately from the Earn Wallet and enters the Ethereum exit queue. During the exit queue period, funds are non-liquid and do not accrue rewards. Once released, ETH is automatically credited back to the user’s Main Wallet.
Unstaking / Exit Queue
Upon maturity, SOL stakes enter the Solana unbonding period (approximately 2–3 days per epoch). During this period, assets do not earn rewards and cannot be withdrawn until the unbonding process is complete.
When a user requests to unstake ETH, the funds immediately enter the Ethereum exit queue. The exit queue duration is variable and may take days or longer depending on network conditions. ETH does not accrue rewards during this period.
Balance Rules
Not applicable under the fixed lock structure
If the Earn Wallet balance is greater than 0.05 ETH, the user must leave at least 0.05 ETH unless withdrawing the full balance. If the Earn Wallet balance is equal to 0.05 ETH, only a full withdrawal is allowed.
h. Calculation and Distribution of Staking Rewards
The calculation and distribution of staking rewards differ between SOL Native Staking and ETH Pooled Staking. The table below sets out the rules and mechanics for each:
Aspect
SOL Staking
ETH Staking
Fees
The Staking Fee is published on the Platform and may change from time to time as determined by Rapidz in its sole discretion.
Rapidz Staking platform fee (applied on gross staking rewards only):
No deposit or withdrawal fees.
Fees apply only to gross staking rewards. Principal is never reduced, only rewards are subject to fees and users always receive back their staked amount once eligible for redemption through the relevant network process (maturity for SOL and exit queue for ETH).
Changes to the Staking Fee will be published on the Platform from time to time. Users are responsible for checking the Rapidz website regularly. Rapidz accepts no liability for any losses arising from, or connected with, changes to the Staking Fee, whether or not you were aware of those changes.
We will also make reasonable efforts to notify you of major fee changes via email.
j.Reporting and Valuation
You can access reports on your Staked Assets and Staking Rewards on the Platform at any time. You will be able to view the amount and value of your Staked Assets, as well as any subscriptions, withdrawals and distribution of Staking Rewards. The valuation of your Staked Assets displayed on the Platform is based on the current price on the relevant asset the Platform.
Reports are for reference only and may not reflect real-time on-chain values due to network latency or market volatility.
k.Representations And Warranties
By using the Staking Offers, you represent and warrant that:
Account Security: You are responsible for maintaining the security of your Rapidz account at all times.
Knowledge & Expertise: You have read and understood the relevant network protocols and have sufficient knowledge of blockchain technology, staking, wallets, keys, and supported networks.
Due Diligence: You have carried out your own independent due diligence on the Earn Program, the Solana network, the Ethereum network and the SOL/ETH asset before participating.
Assumption of Risk: You understand and accept that staking involves risks, including liquidity risk, market risk, slashing, blockchain/network risk, and other operational risks.
Legal Compliance: You will comply with all applicable laws, regulations, and restrictions when using the Staking Offers.
Tax Responsibility: You are solely responsible for any taxes, fees, or charges arising from your participation in the Staking Program or from rewards received. Rapidz does not provide tax advice, and you should seek independent professional guidance on your tax obligations.
You understand and acknowledge that:
Staking Risk: Staking may be affected by several risks, such as liquidity risk, market risk, withholding risk, blockchain risk, and/or other operational risks.
Network Protocols: Staking crypto assets is subject to the rules and conditions of the supported Network Protocol, which includes but is not limited to bonding, locking, blocking, freezing periods, ineligibility to receive Staking Rewards for a partial period, and the required minimum balance.
l.Termination and Suspension
Rapidz may suspend or terminate Staking Offers to you at any time at its discretion.
We will generally provide you at least thirty (30) calendar days’ prior notice of such termination, but we may stop providing Staking Offers to you on significantly less (or even no) prior notice in certain circumstances including, for example and without limitation, if we are required to do so by Applicable Law or if your Rapidz Account is closed in accordance with the Terms and Conditions.
Upon termination:
Users may retain their principal and accrued rewards unless prohibited by law or due to breach of these Terms.
Rapidz may suspend accrual of further rewards during the termination process.
In cases where Staking Offers are terminated early due to regulatory or protocol restrictions, Rapidz will use reasonable efforts to return your principal. However, accrued rewards may be reduced, delayed, or forfeited if required by law, regulatory guidance, or network limitations.
m. Disputes, Governing Law, Jurisdiction and Arbitration
For the avoidance of doubt, the provisions relating to Complaints, Notice of claim, Agreement to Arbitrate; Governing law; and Class Action Waiver set out in the Rapidz General Terms & Conditions shall apply to these Staking Terms.
n. Risks
By subscribing to the Staking Offers, you acknowledge and accept the following risks:
Network and Validator Risks
Staking Rewards depend on validator performance, Solana network and Ethereum network functionality.
Downtime, bugs, or validator underperformance may reduce or eliminate rewards.
The Conversion Rate may fluctuate depending on validator-node APY and associated fees.
Staked Assets may be subject to network-level slashing penalties or forfeitures imposed by the Applicable Network in cases of validator misbehavior, downtime, or security breaches. Such penalties may reduce the principal amount of your Staked Assets, and Rapidz does not guarantee reimbursement for slashing losses.
Redemption and Liquidity Risks
Unstaking requires an unbonding period (approx. 2–3 days per Solana epoch) during which no rewards are earned and assets cannot be withdrawn.
Unstaking requires entering Ethereum’s exit queue, which may take days or longer.
No rewards are earned while ETH is in the exit queue.
Users may not be able to redeem the entirety of their Staked Assets in one request and may be required to submit multiple redemption requests.
Redemption times may be delayed due to network congestion, validator failure, or high simultaneous withdrawal requests.
There is no guaranteed timeframe for completion of redemption.
Market and Volatility Risks
The price of SOL/ETH is highly volatile.
The value of your Staked Assets and Staking Rewards may decrease significantly during the lock/staking period.
In extreme circumstances, the value of SOL/ETH or rewards may drop to zero.
Operational and Platform Risks
Service interruptions, outages, or unauthorized access may occur.
Rapidz does not guarantee uninterrupted, error-free operation and may suspend or discontinue services at its discretion.
Any suspension may result in temporary or permanent loss of rewards.
Regulatory and Legal Risks
Changes in laws or regulatory frameworks may restrict, suspend, or prohibit staking services in certain jurisdictions.
In the event of such changes, Rapidz may be required to return only your principal, and accrued rewards may be forfeited if mandated by law or regulation.
No Insurance
Staked Assets and rewards are not protected by deposit insurance schemes (e.g., FDIC, PIDM, or equivalent).
Participation in Staking is entirely at your own risk, and you may lose part or all of your deposited assets and rewards under adverse conditions.
o. Disclaimer
The Rapidz Staking Offers are provided “as is” and without any representations or warranties, express or implied, except as expressly provided in these provisions, to the extent permitted by applicable law. The information is provided without obligation and for informational purposes only.Staking is not a regulated financial service. It is not a deposit, bank account, or investment product, and funds committed to Staking are not insured by any government, deposit protection, or compensation scheme. Participation is voluntary and at your sole risk.Rapidz may use external validators, custody providers, or technology platforms to facilitate Staking. Your rewards and redemption timelines depend on those third parties, and Rapidz shall not be liable for failures, downtime, insolvency, or operational risks arising from their services.Nothing herein constitutes financial, legal, or tax advice. Rapidz does not guarantee uninterrupted service, continuous validator performance, or any specific yield. Service availability may vary by jurisdiction, and Rapidz may restrict, suspend, or terminate services where required by applicable laws or regulators. Past performance of validator rewards does not guarantee future returns. Rapidz owes no fiduciary, advisory, or trust obligations to you in connection with Earn Products, and no relationship of agency, partnership, joint venture, or trust is created between you and Rapidz by your participation.
16.3 RAPIDZ EARN PROGRAM – USDC LENDING TERMS
a. Definitions
Unless otherwise defined, capitalised words in these USDC Lending Terms have the meanings given in the Rapidz General Terms & Conditions.
“Applicable Network” means the blockchain network supported for the Product (currently Arbitrum for USDC-ARB).
“Daily APY” means the protocol yield rate averaged across the prior UTC day used for reward calculation.
“Eligible Balance” means the portion of funds that has remained in the Earn Wallet for the full prior UTC day (00:00:00–23:59:59 UTC) and qualifies for reward calculation.
“External Lending Protocols” means third-party protocols, liquidity venues, or counterparties where pooled funds may be deployed to generate yield.
“Net Reward” has the meaning given under “Calculation and Distribution of Lending Rewards” in Section 16.3.
“Lending Rewards” means the gross yield generated by deploying pooled funds into External Lending Protocols, credited before deduction of the Rapidz Fee.
“Omnibus Custody” means pooled storage of multiple users’ digital assets under a single custody arrangement, with Rapidz maintaining ledger-based records to track each user’s entitlements.
“USDC” means USD Coin, a fiat-backed stablecoin issued by Circle and designed to maintain a 1:1 peg with the United States Dollar.
“USDC-ARB” means USD Coin bridged/native on Arbitrum as supported by Rapidz.
“Rapidz Fee” means the platform fee applied to gross daily rewards (20%).
“Fireblocks” means the licensed institutional digital asset custody and transfer platform used by Rapidz to hold, secure, and manage pooled user funds in omnibus custody.
b. These USDC Lending Terms supplement and form part of the Rapidz General Terms & Conditions. In the event of a conflict, these Lending Terms prevail with respect to USDC Lending.
c. Disclosure and Consent
USDC Lending is a yield product within Rapidz Earn. It allows users to deposit USDC (Arbitrum chain) into a pooled lending vault managed by Rapidz. Yield is generated by deploying the pooled funds into External Lending Protocols, but users only interact with Rapidz.
The Product is designed to offer no lock-in as users can deposit or withdraw anytime while earning daily rewards. It transforms Rapidz into a custodial yield wallet, enabling users to earn passively without directly using DeFi.
Rewards are variable and not guaranteed. Returns depend on market conditions, protocol performance, liquidity, utilisation, and other factors and may be zero.
Funds may be pooled and held in omnibus custody via Fireblocks. Rapidz maintains accurate ledger records to track each user’s balances as you do not have a right to any specific unit of USDC but to an equivalent balance.
By accepting these Terms, you confirm that you understand and accept the associated risks (see Clause 16.3-Risks), and you explicitly consent to Rapidz deploying pooled funds into External Lending Protocols at its discretion. Your consent to these terms is irrevocable.
d. Eligibility and Participation
USDC Lending is available only to users who:
Are at least 18 years old;
Have successfully completed KYC Tier: Verified; and
Are not located in a restricted jurisdiction.
Participation is only permitted once identity verification is successfully completed.
Supported asset: USDC on Arbitrum (USDC-ARB).
e. How to Participate in Lending
By subscribing to the USDC Lending Offer, you can earn rewards in exchange for providing Rapidz with your USDC-ARB.
To participate, you must:
Select the amount of USDC to lend;
Agree to these Lending Terms;
Confirm your agreement via the Rapidz App;
Acknowledge that funds will be pooled and deployed into external lending protocols by Rapidz.
Digital Assets subscribed to a Lending Offer will be treated as received when credited into your Earn Wallet. Rapidz reserves the right, at any time and from time to time in its sole discretion and without prior notice, to:
reject or remove deposits;
specify a minimum or maximum amount required to subscribe;
introduce, alter, or revoke subscription limits;
mandatorily redeem or otherwise return deposits.
f. Fund Movement and Custody
The following outlines how deposits, custody, and withdrawals work under USDC Lending:
Deposit:
When a user deposits into USDC Lending, the minimum deposit depends on the Earn Wallet balance. If the Earn Wallet balance is zero, the minimum deposit required is 100 USDC. If the Earn Wallet balance is at least 100 USDC, the minimum deposit is 50 USDC. The maximum amount permitted per transaction is 100,000 USDC. Once a deposit is made, funds are debited from the Main Wallet and credited to the Earn Wallet immediately as a lending position. Deposits made on a given day become eligible for rewards starting from the following UTC day at 00:00 UTC.
Custody:
All funds deposited into the USDC Lending program are held in omnibus custody by Rapidz through Fireblocks. Rapidz then deploys the pooled funds in bulk into external lending protocols.
Withdrawal:
Users may withdraw their funds at any time. Withdrawals are processed instantly, marked as successful, and credited back to the user’s Main Wallet immediately. However, withdrawals made before 00:00 UTC are excluded from that day’s reward accrual.
Balance Rules:
If the Earn Wallet balance exceeds 100 USDC, the user must leave at least 100 USDC in the Earn Wallet unless making a full withdrawal. If the Earn Wallet balance equals 100 USDC, only a full withdrawal is allowed.
g. Calculation and Distribution of Lending Rewards
Rewards are calculated and credited daily at 00:00 UTC.
Eligibility rules:
Funds must be in the Earn Wallet for the full prior UTC Day.
Deposits on Day 0 → first rewards accrue from Day 1 onwards.
Withdrawals before 00:00 UTC → those funds are excluded from that day’s accrual.
Rewards continue accruing automatically on all Eligible Balances until withdrawn.
Calculation mechanics (performed once per day at 00:00 UTC):
Eligible Balance = user’s Earn Wallet balance held for the full prior UTC day.
Daily APY = protocol yield rate averaged across the prior UTC day.
Formula: Net Reward = Eligible Balance × Daily APY ÷ 365 × (1 – Rapidz Fee).
Rapidz applies its 20% platform fee on gross daily reward.
Rewards are credited in USDC into the Earn Wallet once per day.
In transaction history, rewards are summarised weekly (Sunday row).
h.Fees
Rapidz platform fee: 20% of daily rewards.
No deposit or withdrawal fees.
Fees may be amended at Rapidz's discretion and will be published on the Platform. Users are responsible for checking the Rapidz website regularly. Rapidz accepts no liability for any losses arising from, or connected with, changes to fees, whether or not you were aware of those changes. Rapidz will make reasonable efforts to notify users of major fee changes via email.
i.Reporting and Valuation
You can access reports on your USDC Lending balances and rewards on the Platform at any time. You will be able to view the amount and value of your balances, as well as deposits, withdrawals, and distribution of rewards.
The valuation of your balances displayed on the Platform is based on the current price feed for the relevant asset on the Platform and is for reference only; it may not reflect real-time on-chain values due to market volatility, oracle/provider latency, or integration delays.
j. Representations and Warranties
By using USDC Lending, you represent and warrant that:
Account Security: You are responsible for maintaining the security of your Rapidz account and devices at all times.
Knowledge & Expertise: You have read and understood these Terms and have sufficient knowledge of blockchain technology, custodial wallets, lending-type products, and associated risks.
Due Diligence: You have carried out your own independent due diligence on the Earn Program, the Arbitrum network, USDC, and the Product before participating.
Assumption of Risk: You understand and accept that USDC Lending involves risks, including liquidity risk, market risk, counterparty/protocol risk, smart-contract risk, and operational risk.
Legal Compliance: You will comply with all applicable laws, regulations, and restrictions when using the Product.
Tax Responsibility: You are solely responsible for any taxes, fees, or charges arising from your participation or from rewards received. Rapidz does not provide tax advice; you should seek independent professional guidance.
You understand and acknowledge that:
Lending Risk: Lending may be affected by several risks, such as liquidity risk, market risk, withholding risk, blockchain risk, and/or other operational risks.
Network Protocols: Lending crypto assets is subject to the rules and conditions of the supported network or underlying protocols, which may impose liquidity, utilisation, or redemption constraints.
k.Suspension and Controls
Rapidz may delay, withhold, freeze, or suspend any deposit, withdrawal, reward credit, or access to USDC Lending where required by law/regulator, sanctions/AML screening, fraud prevention, security controls, or risk policy, or where External Lending Protocols/venues impose restrictions or delays. Where permissible, Rapidz will make reasonable efforts to inform you of a suspension and may reinstate access once reasons cease to exist, at Rapidz's discretion.
l.Termination and Suspension
Rapidz may modify, suspend, or terminate USDC Lending at any time, including changing supported assets, networks, protocols, limits, fees, and product mechanics.
Rapidz will generally provide at least thirty (30) calendar days’ prior notice of termination or material changes where feasible, but may act on significantly less (or no) notice where required by Applicable Law, regulator instruction, security risk, partner/protocol action, market disruption, or similar events.
Upon termination, Rapidz will use reasonable efforts to return principal balances. However, accrued or pending rewards may be reduced, delayed, or forfeited if required by law, regulatory guidance, protocol/venue limitations, or force majeure events.
m. Disputes, Governing Law, Jurisdiction and Arbitration
For the avoidance of doubt, the provisions relating to Complaints, Notice of Claim, Agreement to Arbitrate, Governing Law, and Class Action Waiver set out in the Rapidz General Terms & Conditions shall apply to these USDC Lending Terms.
n. Risks
By using USDC Lending, you acknowledge and accept the following risks (without limitation):
Protocol and Counterparty Risks
Lending Rewards depend on the performance, solvency, and liquidity of External Lending Protocols and their counterparties.
Smart-contract vulnerabilities, bugs, exploits, or governance failures in third-party protocols may reduce or eliminate rewards and may delay or prevent the return of principal.
Counterparty insolvency, liquidation, or withdrawal restrictions may directly impact your ability to redeem assets on demand.
Liquidity and Withdrawal Risks
Although the Product is designed to allow instant withdrawals, actual liquidity is dependent on protocol utilisation and pool availability.
In times of market stress, extreme utilisation, or protocol restrictions, Rapidz may delay, throttle, or partially fulfil withdrawal requests.
There is no guaranteed timeframe for liquidity restoration under stressed market conditions, and access to your full balance may be temporarily limited.
Stablecoin and Market Risks
USDC is intended to maintain a 1:1 peg with the United States Dollar but this peg is not guaranteed.
Events such as issuer insolvency, custodial freezes, de-pegging, or failures of the underlying fiat-backing arrangements may lead to partial or total loss of value.
Broader market volatility, network congestion, or bridge-related risks on the Arbitrum network may affect the valuation, settlement, or transferability of USDC.
The USDC issuer or its regulated banking partners may freeze, block, or blacklist certain USDC addresses in compliance with law, sanctions, or regulatory orders. Such actions may restrict your ability to transfer, redeem, or access USDC balances held in the Earn Wallet, and Rapidz is not responsible for any resulting losses
Operational and Platform Risks
Service interruptions, outages, custody provider incidents, or unauthorised access may occur, potentially impacting your access to balances or rewards.
Rapidz relies on Fireblocks and other licensed third-party custodians for the safekeeping of pooled funds. Failures, downtime, or insolvency of these providers may delay or prevent withdrawals.
Rapidz does not guarantee uninterrupted or error-free operation of the Earn Program, and suspensions may temporarily stop reward accruals or withdrawals.
Regulatory and Legal Risks
Changes in laws, regulations, or enforcement actions may restrict, suspend, or prohibit lending services in certain jurisdictions.
Rapidz may be required to return only your principal, and any accrued or pending rewards may be delayed, reduced, or forfeited if mandated by regulators, courts, or applicable law.
Users are responsible for ensuring compliance with their own jurisdiction’s laws, including any restrictions on the use of stablecoins or lending products.
No Insurance
USDC Lending balances and Lending Rewards are not protected by any deposit insurance or compensation scheme (e.g., FDIC, PIDM, or equivalents).
Participation in USDC Lending is entirely at your own risk, and you may lose part or all of your deposited assets and rewards under adverse conditions.
o. Disclaimer
The USDC Lending Product is provided “as is” and without any representations or warranties, express or implied, except as expressly stated in these Lending Terms. USDC Lending is not a deposit, bank account, or investment product. Funds are not insured by any government, deposit protection, or compensation scheme. Rapidz does not operate as a bank, broker, investment advisor, or licensed lender, and the Product is offered strictly as a custodial yield service. Rapidz shall not be responsible for operational failures, insolvency, or downtime of Fireblocks or any third-party custody or protocol provider. Nothing herein constitutes financial, legal, or tax advice. Participation is voluntary and at your sole risk. Rapidz does not guarantee uninterrupted service or any specific yield. Service availability may vary by jurisdiction, and Rapidz may restrict, suspend, or terminate services where required by applicable laws, regulations, or regulator instruction. Past performance of lending protocols does not guarantee future results. Rapidz owes no fiduciary, advisory, or trust obligations to you in connection with Earn Products, and no relationship of agency, partnership, joint venture, or trust is created between you and Rapidz by your participation.
16.4 RAPIDZ CARD PROGRAM
a. These Terms and Conditions (the “Card Terms”) apply to the use of the Rapidz App Card (the “Rapidz Card”) issued in connection with your Rapidz App account. The Card Terms form part of the Terms and must be read together with the other Terms. For avoidance of doubt, the Terms referred herein would comprise the Terms and the Card Terms. Where there is any inconsistency between the Card Terms and other Terms, the Card Terms shall prevail in respect of matters relating to the Rapidz Card.
b. Rapidz reserves the right to add, remove or amend the Card Terms from time to time and such revised Card Terms are encapsulated in this T&Cs document on the website. Continued use of the Rapidz Card after such changes constitutes acceptance of the revised Card Terms
c. Card Services
The Rapidz Card is provided as part of the Rapidz App Services to enable you to make payment transactions at authorised merchants and, where applicable, withdraw cash at automated teller machines (ATMs). Due to factors such as jurisdictional requirements of the merchants, ATMs Card Network, there is no assurance that the Rapidz Card will be accepted by a merchant or transaction payment and cash withdrawal will be successfully completed, and Rapidz shall not be liable for any loss arising from these transactions.
The Rapidz Card is a prepaid facility and not a deposit account, credit facility, or legal tender. The Rapidz Card does not earn interest and is not protected by any deposit insurance scheme.
All Card Transactions are processed through the Network and are subject to the terms and conditions of the relevant card scheme, as well as the requirements of the Card Issuer.
d.Eligibility And Onboarding
You must meet the eligibility requirements set out in these Card Terms in order to apply for and use the Rapidz Card.
For individuals, you must be at least eighteen (18) years of age, have a valid Rapidz App account, and successfully complete know-your-customer (KYC) checks, including but not limited to biometric verification.
For businesses, you must successfully complete know-your-business (KYB) checks, including but not limited to the provision of corporate documents, ultimate beneficial owner information, and details of authorised representatives.
Rapidz reserves the right to decline any application, suspend issuance, or request additional documents at any time, with or without providing any justifications. Enhanced due diligence may be conducted where your profile, jurisdiction, or transaction patterns present elevated risk.
e. Card Issuance, Activation and Security
The Rapidz Card may be issued in virtual or physical form upon approval. Cards must be activated in accordance with instructions provided to you before use.
You shall keep your Card details, including card number, personal identification number (PIN), card verification value (CVV), and one-time passwords (OTPs), strictly confidential.
You must notify Rapidz immediately in the event your Card is lost, stolen, compromised, or suspected of unauthorized use. Rapidz may suspend or block your Card if suspicious activity is detected.
You agree that any Transaction authenticated by means of PIN, CVV, OTP, biometric approval, or other accepted form of authentication shall be deemed to have been authorised by you. You are responsible for securing your devices and ensuring your Rapidz App is updated.
f. Funding, Settlement and Foreign Exchange
The Rapidz Card may be funded through your Rapidz Wallet or such other permitted sources as displayed in the Rapidz App. Rapidz and the Card Issuer may refuse or reverse any load that appears fraudulent, erroneous, or contrary to regulatory requirements.
Transactions are settled in the currency of the merchant or ATM, as the case may be. Where currency conversion is required, the exchange rate applied will be determined by the Network plus applicable mark-ups or fees as set out in these Card Terms.
Additional charges may apply for cross-border transactions or where the acquiring bank is located in a different jurisdiction than the Card Issuer.
g. Transaction Controls and Restrictions
The Rapidz Card must only be used for lawful purposes. Rapidz may impose transaction limits, merchant category restrictions, geographic blocks, velocity controls, and other risk measures as required under card scheme rules, by the Card Issuer, or by applicable law.
Prohibited uses include, but are not limited to, unlawful gambling, unlicensed money services, purchase of illegal goods or services, or transactions with sanctioned persons or jurisdictions.
Rapidz may suspend or terminate your Card if you are suspected of engaging in prohibited activity.
h. Fees and Charges
All fees associated with the Rapidz Card are published within the Rapidz App. Such fees may include issuance fees, maintenance fees, ATM withdrawal charges, cross-border or foreign transaction fees, replacement card fees, dispute handling charges, and any applicable taxes.
Rapidz reserves the right to amend the fees from time to time. Continued use of the Rapidz Card after such amendments constitutes acceptance of the revised fees.
Fees will be debited directly from your Card Account or your Rapidz Wallet, and you remain liable for any shortfall. Certain fees or minimums charged by the Card Issuer or platform partner may be passed through to you as provided in the Mandatory Product Disclaimers.
i. Disputes, Chargebacks and Refunds
If you do not recognise a Transaction or wish to raise a dispute, you must notify Rapidz promptly through the support channels available in the Rapidz App.
Disputes must be raised within the timeframes prescribed by the relevant card scheme; failure to do so may result in loss of your chargeback rights.
Rapidz will assist you in submitting chargeback requests to the Card Issuer and Network, but the outcome of such requests will be determined in accordance with card scheme rules prescribed.
Provisional credits may be granted at Rapidz’s discretion but may be reversed if the chargeback is unsuccessful.
Excessive disputes or chargebacks may result in additional fees, restrictions, or termination of your Card.
j. Fraud Monitoring and Suspension
Rapidz employs fraud monitoring systems, including device fingerprinting, behavioural analysis, geolocation checks, and transaction velocity controls.
Transactions may be delayed, declined, or suspended where anomalies or elevated risks are detected.
You must cooperate with Rapidz in providing any documents or evidence requested in relation to fraud investigations.
Rapidz may suspend or terminate your Card where fraud or misuse is suspected or confirmed.
k. (Cross-Reference)
Data protection and privacy obligations applicable to the Rapidz Card shall be governed by Part 1, Clause 4 of these Terms.
Where specific retention periods or additional data flows apply to card operations (for example, to satisfy Network or regulatory record-keeping obligations), those operational retention rules are set out in the Card Program SOP and related operational documents.
l. Termination and Closure
You may terminate your participation in the Rapidz Card Program at any time through the Rapidz App. Any remaining balance, net of fees or holds, will be returned to your Rapidz Wallet or refunded by such other means as determined by Rapidz.
Rapidz may suspend or terminate your Card at its discretion in cases of breach of these Card Terms, fraud, regulatory requirements, or non-compliance with card scheme rules.
Upon termination, you must immediately cease using the Rapidz Card and destroy any physical card in your possession.
m. Limitation of Liability (Cross-Reference)
Liability in respect of the Rapidz Card shall be governed by Clause 6, Part 1 of these Terms.
In addition to the cross-referenced Limitation of Liability clause, Cardholders acknowledge that Network and Card Issuer rules may impose limitations or obligations that affect available remedies (including chargeback and provisional credit rules) and that certain scheme or Card Issuer penalties, reversals or fees may be applied to Cardholders or passed through to Business Customers in accordance with these Terms and the Mandatory Product Disclaimers.
n. Governing Law and Jurisdiction
Governing law and dispute resolution for the Rapidz Card shall follow Clause 1.1 and Part 1, Clause 9 of these Terms.
The language of arbitration shall be English, and the tribunal shall consist of one arbitrator.
o. Individual Cardholders
Individuals must only use the Rapidz Card for personal purposes.
Spending and withdrawal limits shall apply and may be adjusted based on your verification status, risk profile, and jurisdiction.
You must not allow others to use your Card or credentials.
Refunds and reversals shall be credited back to the original funding source where possible.
ATM withdrawals are subject to local ATM operator charges and Network fees.
p. Business Customers
Businesses may request Rapidz Cards for their Authorised Users, subject to KYB checks and program approval.
The Business remains fully responsible for all Card usage by its Authorised Users, including misuse or fraudulent activity.
Fees applicable to business card programs shall be invoiced or deducted as specified in the Rapidz App.
Rapidz may impose minimum usage commitments or recover scheme penalties incurred due to the Business’s card activity.
Businesses must maintain records of card usage and comply with all applicable laws, scheme rules, and Card Issuer requirements.
Rapidz reserves the right to audit usage and suspend or terminate Cards where risks are identified.
q. The Rapidz Card is offered under a card program managed by Rapidz Group and delivered in collaboration with licensed issuing institutions and card networks. Your use of the Rapidz Card is subject to the rules of the applicable card network and the requirements of the licensed card issuer.
The Rapidz Card is a prepaid facility and is not a deposit account, credit facility, or legal tender; it does not earn interest and is not covered by any deposit insurance or deposit guarantee scheme.
Where the Card Issuer or a third party holds your balances for settlement, those balances are held under the Card Issuer’s custody or as otherwise described in the Rapidz App disclosures and may be subject to the Card Issuer’s insolvency or regulatory regime.
r. Fees, pricing, settlements, BIN allocations, and certain operational features (including limits, tokenisation, and card design options) are provided by or determined in conjunction with the Card Issuer or our card platform partner and may be subject to change by such third parties. You accept that certain fees and commercial terms (including any minimum monthly fees, cross-border fees, authentication fees, or penalty fees) may be charged by the Card Issuer or platform provider and passed through to you.
s. Card Transactions are processed through the applicable card Network. The Network’s rules (including, without limitation, chargeback procedures, settlement finality, foreign exchange and cross-border rules, cardholder liability rules and merchant acceptance rules) apply in addition to these Terms. Where Network rules, the Card Issuer’s terms, or applicable law differ from these Terms, such Network rules,Card Issuer terms, or applicable law shall prevail to the extent required.
t. Merchant acceptance of the Rapidz Card is not guaranteed. Rapidz does not warrant that any merchant or ATM will accept the Rapidz Card and shall not be liable for any loss arising from merchant or ATM refusal to accept the Rapidz Card.
u. Cross-border and foreign exchange transactions may incur additional fees, FX conversion mark-ups and settlement adjustments. Dynamic Currency Conversion (DCC) may be offered by merchants; where offered you should compare the merchant’s conversion rate with the Network/Card Issuer conversion prior to accepting DCC. Rapidz is not responsible for rates applied by third-party merchants or acquirers.
v. Provisional credits (if provided) in respect of disputes or chargebacks are provisional and may be reversed if the Card Issuer or Network decides against the Cardholder or where supporting evidence is insufficient. Rapidz is not liable for reversals ordered under Network or Card Issuer procedures.
w. Rapidz will share personal and transaction data with the Card Issuer, Networks, processors, regulators and third-party vendors where necessary to provide the Card Program and to comply with legal and regulatory obligations (including AML/CFT and Travel Rule requirements). By using the Rapidz Card you consent to such disclosures as required by law and card scheme rules.
x. Rapidz makes reasonable efforts to operate secure systems and select reputable Card Issuers and vendors; however, Rapidz gives no warranty as to the uninterrupted availability or error-free operation of Card Issuer systems, Networks, third-party APIs, or third-party provider services. Rapidz shall not be liable for interruptions, outages, or losses caused by third-party providers, Card Issuers, Networks or events beyond Rapidz’s reasonable control.
y.The Rapidz Card and associated services may be suspended, limited or terminated where required by law, by the Card Issuer or Network, in response to sanctions or regulatory direction, or to protect against fraud or systemic risk. Rapidz may also change Card Issuers, BINs, or service partners; where such a change materially affects Cardholder rights, Rapidz will use reasonable endeavours to notify impacted users.
z.You remain liable for any fees, charges, penalties or scheme fines arising from your Card usage, including fees imposed by merchants, ATMs, the Card Issuer, or Network, unless expressly waived in writing.
aa. Nothing in these Terms prevents the Card Issuer, Network or regulator from exercising rights that apply under their own rules or law; Rapidz cannot vary or limit those third-party rights by agreement with you.
16.5 RAPIDZ VIRTUAL ACCOUNT (USD BANK ACCOUNT) TERMS
These terms form part of the Rapidz App Terms and apply specifically to the Virtual Account (USD Bank Account) product.
16.5.1 Definitions
Unless otherwise defined, capitalized terms have the meanings given in the Rapidz General Terms & Conditions.
“Virtual Account” means a USD-denominated custodial account identifier (routing and account number) issued to an eligible User by Rapidz through one or more licensed Banking Partners, enabling that User to receive, hold and transfer fiat USD within the Rapidz App and linked Services.
“Banking Partner” means any regulated financial institution, payment institution or licensed money-services business engaged by Rapidz Pay Inc. (Labuan, Malaysia) or Rapidz Pay Inc. (United States) to provide account infrastructure, settlement rails or custodial services.
“Virtual Account Balance” means the amount of USD credited to the User’s Virtual Account and reflected within the Rapidz App ledger, representing that User’s beneficial entitlement to pooled funds held in Omnibus Custody with the Banking Partner.
“Omnibus Custody” means a pooled account structure in which client funds are held in Rapidz’s name for the collective benefit of Users, with Rapidz maintaining individual ledger records evidencing each User’s entitlement.
“Incoming Transfer” means any credit of USD initiated through an approved payment network (ACH, Fedwire, SWIFT or equivalent) into the Virtual Account.
“Outgoing Transfer” means any debit of USD from the Virtual Account to an external, verified own-name bank account initiated by the User.
“Business Day” means a day other than a Saturday, Sunday or public holiday in the jurisdiction of the relevant Banking Partner.
16.5.2 Regulatory Scope and Relationship to Other Terms
These Terms supplement and form part of the Rapidz App Terms. Where inconsistent, this Section 16.5 prevails for all matters relating to the Virtual Account.
The Virtual Account is a custodial fiat facility, not a bank deposit or savings account. Rapidz and its Banking Partners are not deposit-taking institutions, and balances are not insured under any deposit-protection scheme (e.g., PIDM, FDIC, or EU Deposit Guarantee Schemes).
This product is operated by Rapidz Pay Inc. (Labuan) under Labuan FSA supervision, and Rapidz Pay Inc. (United States) registered with FinCEN as an MSB. Each entity may act individually or jointly depending on the User’s location and regulatory coverage.
16.5.3 Service Overview
The Rapidz Virtual Account enables eligible Users to receive, hold, and withdraw USD within the Rapidz ecosystem as a fiat on-ramp and off-ramp facility. It serves as the link between the User’s Main Wallet and regulated banking rails.
Key functions include:
Receiving USD via domestic or international bank transfers;
Holding USD balances for settlement or conversion;
Using USD balances for Virtual-Asset purchases, swaps, and withdrawals; and
Withdrawing USD to verified own-name bank accounts subject to limits and screening.
All funds are maintained in Omnibus Custody with licensed Banking Partners. Rapidz performs daily reconciliation and maintains audit trails accessible to regulators upon request.
16.5.4 Eligibility and Onboarding
The Virtual Account is available only to Users who have:
Completed KYC Tier “Verified Plus”;
Provided valid proof of identity, address and (if requested) source of funds;
Reside in jurisdictions supported by Rapidz and its Banking Partners; and
Accepted these Terms and acknowledged the risk disclosures.
Rapidz and/or its Banking Partners may require Enhanced Due Diligence (EDD) for high-risk customers, entities or transactions and may suspend the service pending review.
16.5.5 Account Creation and Unique Details
Upon approval, Rapidz (via its Banking Partner) will issue the User unique banking details (routing and account number). These details are personal and must not be shared for third-party deposits.
Rapidz may change Banking Partners or reassign account numbers from time to time. Users will receive advance notice (at least five Business Days where feasible) of any change. All future transfers must be sent to the new details once effective.
16.5.5A Account Typology and Jurisdictional Risk Perimeter
(a) Account TypologyThe Rapidz Virtual Account operates under a three-tier account structure to manage risk, operational transparency, and regulatory compliance:
Corporate Accounts – Omnibus custody accounts maintained with a Banking Partner in the name of Rapidz Pay Inc. or its affiliates for the benefit of all Users. Corporate Accounts are used for pooled settlement and reconciliation.
Pooled User Sub-Accounts – Ledger-level records maintained by Rapidz representing each User’s entitlement to funds held in the Corporate Account. These are not independent bank accounts but internal sub-ledgers managed by Rapidz.
Unique End-User Identifiers – Where supported by a Banking Partner, a User may be issued a unique routing and account number (for example, under the US ACH network) that maps directly to the corresponding pooled ledger entry. Such identifiers are operational only within the scope of the Rapidz custody arrangement and do not create a direct banking relationship between the User and the Banking Partner.
Each User’s entitlement is limited to the balance recorded in their sub-ledger and governed by these Terms. Users acknowledge that the underlying funds are collectively held in pooled custody with the Banking Partner.
(b) Jurisdictional Risk PerimeterRapidz and its Banking Partners accept only USD transfers that originate from, and are destined to, jurisdictions within the approved regulatory perimeter of Rapidz Pay Inc. (Labuan) and Rapidz Pay Inc. (United States).
Transfers from or to jurisdictions subject to sanctions, heightened AML/CFT risk, or outside Rapidz’s risk-appetite framework may be rejected or returned without notice.
Rapidz periodically reviews and updates the list of supported and restricted jurisdictions based on regulatory guidance, Banking Partner policies, and internal risk assessments. The current list of supported jurisdictions is available on the Rapidz website or in-app under Supported Countries & Regions.
(c) Bank-Risk PerimeterEach Banking Partner engaged by Rapidz is required to operate within its own licensed region and approved correspondent-bank network. Rapidz will not route or process transactions through unregulated, unapproved, or high-risk intermediary banks.
Users acknowledge that service availability and processing times may vary depending on the jurisdiction of the User, the originating bank, and the Banking Partner’s own network risk parameters.
16.5.6 Funding and Use of Funds
(a) Incoming Transfers
Funds may be sent only from bank accounts in the same legal name as the User. Third-party transfers are prohibited and will be returned after deducting network fees.
Supported rails include ACH (domestic US), Fedwire and SWIFT international wires. Unsupported methods (e.g., cash or cheques) will be rejected.
Funds are credited after settlement and completion of AML/CFT and sanctions screening. Typical estimated timeframe: 1–3 Business Days (domestic), 3–5 Business Days (international), subject to bank cut-offs and public holidays. This estimated timeframe is subject to change.
Rapidz may provisionally credit funds but impose a temporary hold (up to 7 Business Days) until final settlement is confirmed.
Rapidz reserves absolute discretion to reject or return any deposit without reason where required by law or risk policy.
(b) Use of Balance
Balances may be used to (i) purchase Virtual Assets through Rapidz services, (ii) transfer USD to verified own-name bank accounts, or (iii) hold USD for later conversion. Use for money-service, escrow, payroll or remittance activities without license is prohibited.
(c) Outgoing Transfers
Permitted only to verified own-name accounts. Once released to the bank network, transfers cannot be cancelled or recalled.
Rapidz may set minimum, maximum and aggregate limits, and require multi-factor authentication for large transfers.
Typical estimated timeframe: 1–3 Business Days (domestic) or 3–5 Business Days (international), subject to bank cut-offs and public holidays. This estimated timeframe is subject to change.
(d) FX Conversion
USD balances may be converted to other currencies or Virtual Assets through Rapidz Exchange or Earn Wallet services at prevailing market rates plus spread and network fees. All FX and market losses remain the User’s responsibility.
16.5.7 Custody, Safeguarding and Interest
Funds are held in segregated Omnibus Custody accounts distinct from Rapidz operational funds.
Rapidz and/or its Banking Partners may place such funds in short-term interest-bearing accounts or investments permitted by law. Any interest or earnings accrue to Rapidz; Users are not entitled to such interest.
Balances do not earn interest and are not protected by deposit-insurance schemes.
In case of Banking Partner insolvency or suspension, Rapidz will use commercially reasonable efforts to recover funds but cannot guarantee timing or full recovery.
16.5.8 Fee Schedule and Third-Party Charges
Third-party, correspondent or intermediary bank charges may apply and are deducted from the amount credited. If such charges exceed transfer value, Rapidz may refuse processing. Rapidz may revise fees by notice via App or email.
16.5.9 Statements, Reporting and Notifications
Electronic statements are issued monthly and display opening balance, transactions, fees and closing balance. In-app balances are for reference only and subject to final bank reconciliation. Users must review statements and report discrepancies within 14 days.
All notices and communications related to the Virtual Account will be sent electronically; paper copies are available upon request for a fee.
16.5.9A Service Availability and Customer Support
Rapidz is committed to providing high standards of system availability, service performance, and customer support for the Virtual Account.
Service AvailabilityRapidz targets a minimum monthly system uptime of 99.5% for its Virtual Account infrastructure, including API connections, payment processing, and in-app ledger display functions.Planned maintenance and downtime caused by Banking Partner or network outages are excluded from this calculation but will be communicated in advance where possible.
If availability falls below this target for two (2) consecutive months, Rapidz will perform a root-cause analysis and implement corrective actions which will be reviewed internally by the Compliance and Operations teams.
Incident Prioritization and Response TargetsRapidz categorizes incidents based on their severity and aims to respond and resolve within the following non-binding targets:
All times are measured from receipt of a valid support ticket or alert. Rapidz will use commercially reasonable efforts to meet these targets but does not guarantee uninterrupted or error-free service.
c. Support ChannelsUsers may contact the Rapidz Support team via the in-app chat, the support@rapidz.io email address, or other channels published on the Rapidz website. Support hours are 24/7 for Critical/High incidents and Monday – Friday (Business Days) for general queries.
d. Reporting and EscalationUnresolved incidents may be escalated through the Rapidz Compliance team via written notice. Rapidz maintains internal escalation paths to ensure critical issues are reported to senior management and, where required, regulators.
16.5.10 Compliance, Monitoring and Audit
All transactions are subject to AML/CFT, sanctions, fraud and cybersecurity screening. Rapidz may require Users to furnish transaction purpose, counterparty identity and supporting documents. Non-compliance may result in holds, reversals or reporting to authorities.
Rapidz and its Banking Partners may conduct periodic compliance audits to verify ledger integrity and customer due diligence. Users shall cooperate fully with any audit or regulatory inquiry.
16.5.10A Platform Security and Incident Management
Rapidz shall maintain a robust information security management framework designed to protect the confidentiality, integrity, and availability of the Virtual Account infrastructure and associated fiat ledgers.
Information Security Management System (ISMS)Rapidz maintains an Information Security Management System (ISMS) aligned with ISO 27001 standards or equivalent. The ISMS shall undergo annual independent third-party attestation to ensure continuous compliance with security, operational, and governance controls.
Security ControlsRapidz implements multi-layered controls across network, application, and data layers, including but not limited to:
encryption in transit and at rest,
role-based access and segregation of duties,
mandatory two-factor authentication for privileged and administrative accounts, and
continuous vulnerability monitoring and patch management.
Third-Party Security ReviewsRapidz conducts periodic third-party penetration tests and independent audits of its core systems and Banking Partner interfaces. Summaries of results may be shared with regulators or partners on request.
Incident NotificationRapidz shall notify material security incidents affecting fiat ledgers or user data within twenty-four (24) hours of detection, or sooner if required by Applicable Law or a regulator.Notifications will include the nature of the incident, impacted systems, containment actions, and remediation timeline.
Cross-ReferenceSecurity governance for all other Rapidz services is further detailed in the Global Terms – Section [4] “Security and Data Protection”, which applies mutatis mutandis to the Virtual Account Service.
16.5.11 Restrictions and Prohibited Uses
The Virtual Account must not be used for any activity that is unlawful, abusive, deceptive, or inconsistent with these Terms, including but not limited to the following:
Receiving or sending funds on behalf of third parties or unverified beneficiaries;
Engaging in or facilitating illegal, fraudulent, or sanctions-evasion activities;
Operating as an unlicensed money-services business, payment processor, or remittance provider;
Transacting in, or facilitating the trade of, prohibited or controlled goods and services, including weapons, narcotics, counterfeit goods, or human-trafficking-related items;
Using the Virtual Account for gambling, gaming, betting, or lottery purposes unless expressly permitted by law and Rapidz;
Circumventing exchange-control, tax, or capital-restriction regulations;
Using privacy-enhancing technologies or crypto-mixing services to obscure transaction origins;
Funding or receiving funds from darknet markets, ransomware wallets, or exploit-related addresses;
Conducting investment, lending, or securities activities requiring regulatory authorization without such authorization; or
Any activity that, in Rapidz’s reasonable opinion, may expose Rapidz, its Banking Partners, or other Users to reputational, regulatory, or financial risk.
Rapidz may freeze, block, reverse, or return any transaction, and may report suspicious activity to competent authorities or regulators where required or deemed necessary.
16.5.11A Acceptable Use Policy
The Rapidz Acceptable Use Policy (“AUP”) applies to all activities conducted through or in connection with the Virtual Account. The AUP defines permitted and prohibited activities, usage limits, and additional compliance standards imposed by Rapidz’s Banking Partners and regulatory authorities.
Rapidz may amend the AUP from time to time to reflect changes in Applicable Law, regulatory expectations, or partner-bank requirements.Updated versions will be published within the Rapidz App or on the official Rapidz website, and such updates shall become effective upon publication or notice to Users.
Continued use of the Virtual Account after the effective date of an updated AUP constitutes acceptance of the revised policy.
16.5.12 Banking Partner Change and Service Continuity
Rapidz may change or add Banking Partners at its discretion to ensure operational continuity and regulatory compliance. Users will be notified and provided updated account details. During transition periods or bank network outages, access may be temporarily restricted. Rapidz will endeavor to restore service promptly or facilitate alternative settlement of balances.
16.5.13 Suspension and Termination
Rapidz may suspend, restrict, or terminate the Virtual Account or any related service, in whole or in part, with or without prior notice, in any of the following circumstances:
where required by law, regulation, court order, regulator, or Banking Partner direction;
where fraud, attempted fraud, security breach, or policy violation is suspected or confirmed;
where use of the Virtual Account breaches the Acceptable Use Policy (Clause 16.5.11A) or any Applicable Law;
where operational, liquidity, or counterparty risk necessitates temporary closure or restriction;
where the User fails to provide information, verification, or documents reasonably requested for compliance or due-diligence purposes;
where Rapidz reasonably believes the User’s activity, status, or jurisdictional exposure may adversely affect Banking Partner relationships or Rapidz’s regulatory standing; or
where the Virtual Account remains inactive for an extended period and attempts to contact the User have been unsuccessful.
Where permitted by Applicable Law, Rapidz will notify the User of the reason for and estimated duration of any suspension or termination.
During suspension or termination review, Rapidz may freeze or hold balances to the extent necessary to comply with regulatory or legal obligations, pending completion of investigations or clearance by relevant authorities.
Upon termination, any remaining funds (net of fees, charges, or holds) will be returned to the User’s verified own-name bank account within a reasonable period, subject to completion of all compliance checks and Banking Partner approval.
Rapidz shall not be liable for any loss, delay, or inconvenience arising from such suspension or termination where required by law, regulator, or Banking Partner policy.
16.5.14 Representations, Warranties and Tax Obligations
Users represent and warrant that:
All funds transacted are lawfully obtained and used for legitimate purposes;
They are the beneficial owner of the Virtual Account; and
They will comply with all tax and reporting obligations arising from its use.
Rapidz may issue tax-reporting forms or disclose information to tax authorities as required by law. Users must inform Rapidz of changes to tax status or residency.
16.5.15 Risk Disclosures
By using the Virtual Account, Users acknowledge and accept the following risks:
Banking Partner Risk: services may be disrupted by bank or regulator action.
Operational Risk: system outages or maintenance may delay transactions.
Compliance Risk: transactions may be held or reversed pending review.
Liquidity Risk: temporary fund-access restrictions during stress events.
FX Risk: losses arising from conversion rate fluctuations.
No Insurance: funds are not covered by deposit-insurance schemes.
Users are advised to maintain only transactional balances and withdraw surplus funds to external bank accounts periodically.
16.5.16 Liability and Indemnity
Users shall indemnify Rapidz, its affiliates, directors, officers, employees, and service providers against all losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:
any breach of these Terms;
any misrepresentation, negligence, or misconduct in connection with the use of the Virtual Account; or
any claim or investigation brought by a third party or regulator resulting from the User’s actions or omissions.
Rapidz shall not be liable for any:
indirect, incidental, or consequential loss (including loss of profits or business opportunity);
losses arising from actions or failures of third-party service providers, correspondent banks, or payment networks;
delays or failures caused by system outages, force majeure, or legal restrictions; or
loss of data, unauthorized access, or transaction failure not directly attributable to Rapidz’s gross negligence or willful misconduct.
Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under Applicable Law.
16.5.17 Amendments, Service Changes and Force Majeure
Amendments Rapidz may amend these Terms, including service features, limits, and fees, at any time. Material amendments will be notified via the Rapidz App or email at least thirty (30) days before the effective date, unless immediate implementation is required by law or Banking Partner direction. Continued use of the Virtual Account after such notice constitutes acceptance.
Service Changes Rapidz may add, modify, suspend, or discontinue the Virtual Account Service, in whole or in part, as required to comply with evolving regulatory, operational, or risk standards. Where feasible, advance notice will be provided.
Force Majeure Neither Rapidz nor the User shall be liable for delay or failure to perform obligations caused by events beyond reasonable control, including but not limited to: Banking Partner outages, payment-network failures, government orders, war, terrorism, natural disasters, pandemics, labour strikes, or acts of public authorities. Performance shall be suspended for the duration of such event and resume once conditions permit. Planned maintenance and unavailability arising from Banking Partner or network outages are excluded from Service Availability calculations under Clause 16.5.9A.
16.5.18 Communication, Notices and Language
All communications, statements, notices, and documents relating to the Virtual Account shall be provided in English through the Rapidz App, email, or other approved electronic channels.
Electronic delivery shall constitute effective notice. It is the User’s responsibility to maintain accurate contact details and ensure regular monitoring of Rapidz communications.
Paper copies of notices or statements may be requested by contacting Rapidz Support; administrative fees may apply.
16.5.19 User Responsibilities
The User agrees to:
Maintain secure control of all login credentials, two-factor authentication devices, and banking information.
Promptly notify Rapidz of any unauthorised access, suspected fraud, or security breach.
Keep personal and banking details current at all times.
Review account statements and transaction records regularly.
Comply with all Applicable Laws, including AML/CFT, sanctions, tax, and consumer-protection laws.
Use the Virtual Account solely for lawful purposes consistent with these Terms.
Failure to meet these responsibilities may result in immediate suspension, investigation, or termination of the Virtual Account.
16.5.20 Account Closure and Withdrawal of Service
Users may request closure of the Virtual Account at any time through the Rapidz App or by written notice to Customer Support.
Before closure, all outstanding transactions, fees, or investigations must be resolved. Rapidz may require proof of ownership of the receiving bank account and may retain funds temporarily to satisfy legal or regulatory obligations.
Upon closure:
Remaining balances will be returned to the User’s verified own-name bank account;
Ledger records will be archived for the period required under Applicable Law (typically seven years); and
Access to the Virtual Account features will cease immediately.
Rapidz may also terminate the service at its discretion following ninety (90) days’ written notice, or immediately where required by a regulator, court order, or Banking Partner.
16.5.21 Complaints, Escalation and Regulatory Contact
Users who believe that Rapidz has failed to meet expectations in providing the Virtual Account may submit a complaint through the Rapidz Support Portal or email to support@rapidz.io.
Rapidz will acknowledge receipt within two (2) Business Days and aim to resolve the complaint within fourteen (14) Business Days. If additional time is required due to complexity, Users will be informed of the extended timeframe.
Full contact information and escalation steps are published in the Rapidz Complaints Handling Policy.
16.5.22 Audit Rights and Regulatory Cooperation
Rapidz, its auditors, and regulators reserve the right to inspect and audit any part of the Virtual Account system, including records of deposits, withdrawals, reconciliations, and user activity.
Users must fully cooperate with such audits, provide requested information promptly, and maintain accurate supporting documentation (e.g., bank statements or invoices) for all transactions.
16.5.23 Consumer-Protection and Asset Segregation Statement
Rapidz applies strict asset-segregation practices to protect Users’ funds. All USD balances are held in separate custodial accounts at regulated Banking Partners.
In the event of insolvency of Rapidz or a Banking Partner:
User funds are legally segregated from operational accounts;
Users remain beneficial owners of their balances; and
Rapidz will coordinate with administrators or receivers to facilitate recovery on a best-effort basis.
Rapidz also maintains business-continuity and disaster-recovery frameworks to ensure service resilience.
16.5.24 Governing Law and Jurisdiction
This Section 16.5 and any non-contractual obligations arising from it shall be governed by and construed in accordance with the laws of:
Malaysia (Labuan F.T.) for Users onboarded by Rapidz Pay Inc. (Labuan);
Delaware, United States for Users onboarded by Rapidz Pay Inc. (United States).
Each relevant court shall have exclusive jurisdiction over disputes, without prejudice to mandatory consumer-protection laws of the User’s jurisdiction.
16.5.25 Cross-References
For avoidance of doubt, the following clauses of these Terms apply to the Virtual Account:
Clause 4 – Data Protection and Privacy;
Clause 5 – Travel Rule and Transaction Transparency;
Clause 6 – Limitation of Liability;
Clause 8 – Indemnification;
Clause 13 – Fees and Charges;
Clause 15 – Termination of Services; and
Clause 9 – Governing Law and Jurisdiction.
17. Rapidz Crypto Deposit & Withdraw Terms
17.1 Definitions
Unless otherwise defined, capitalised terms have the meanings given in the Rapidz General Terms & Conditions.
Deposit means a transfer of supported digital assets from an external wallet to the Rapidz App for crediting to a user’s Main Wallet.
Withdrawal means a transfer of supported digital assets from the Rapidz App to an external wallet specified by the user.
Segregated Wallet means a receiving address generated by Rapidz that is specific to a user/asset/network and used to receive Deposits before funds are swept.
Omnibus Custody means pooled storage of multiple users’ digital assets under a single custody arrangement, with Rapidz maintaining ledger-based records to track each user’s entitlement.
Main Wallet means the user’s wallet within the Rapidz App that holds liquid balances available for Deposit credit and for debiting on Withdrawal.
Travel Rule Information means originator/beneficiary data required for compliance screening in connection with Transfers of crypto-assets.
Blockchain Confirmations means the minimum number of on-chain confirmations required before a Deposit is credited, as displayed in-app for each supported asset/network.
17.2 Scope and Relationship to Other Terms
These Deposit & Withdraw Terms supplement and form part of the Rapidz App Terms. In the event of a conflict, these terms prevail in relation to Deposit and Withdrawal functionality. Global clauses (including Data Protection, Travel Rule, Limitation of Liability, and Governing Law) apply.
17.3 Disclosure and Consent
By using the Deposit and Withdrawal features, you acknowledge and agree that:
Custody Model. Deposits are first received to a Segregated Wallet and then swept into Omnibus Custody; your entitlement is recorded by Rapidz’s internal ledger.
Compliance Screening. Deposits and Withdrawals are subject to Travel Rule requirements and other AML/CFT screening; Rapidz may request sender/beneficiary information and may delay or reject transactions pending checks.
Irreversibility & User Responsibility. Blockchain transfers are generally irreversible. Incorrect asset selection, network selection, address entry, or missing/incorrect memo/tag may result in permanent loss of funds.
Network Dependencies. Processing depends on blockchain conditions (e.g., congestion, fees, reorgs) and third-party providers.
17.4 Eligibility and Participation
Deposit and Withdrawal are available only to users who have completed KYC Tier: Verified and whose accounts are in good standing. Rapidz may impose additional eligibility criteria or restrictions based on jurisdiction, risk, asset, or network.
17.5 Supported Assets, Networks, and Address Formats
Supported assets, networks, address formats, memos/tags, minimums, and limits are displayed in the Rapidz App and may change from time to time. Rapidz only credits Deposits made with the correct asset and on the correct network and only processes Withdrawals to the correct asset and network provided by the user.
17.6 Deposits — How to Participate
17.6.1 Fund Movement & Custody (Deposit)
User selects Deposit and chooses the asset/network.
Rapidz generates a Segregated Wallet address specific to that user/asset/network.
User sends funds from an external wallet to that address.
After required Blockchain Confirmations and compliance validation, Rapidz sweeps funds into Omnibus Custody and credits the user’s Main Wallet balance.
17.6.2 Product Mechanics (Deposit)
Confirmations. Deposits require a minimum number of blockchain confirmations before crediting (as shown in-app per asset/network).
Travel Rule. Deposits are subject to Travel Rule compliance; Rapidz may require sender (originator) information and screen the transaction before crediting funds.
Missing/Failed Information. If required information is missing or fails checks, Rapidz may delay or reject the Deposit.
Incorrect Deposits. Deposits with the wrong asset, wrong network, or missing/incorrect memo/tag may lead to permanent loss of funds.
User Responsibility. Users are responsible for following the Deposit instructions (asset, network, address, and any memo/tag) exactly.
17.6.3 Fees (Deposit)
No Rapidz fee on Deposits.
Standard blockchain network fees are paid by the sender (external wallet).
17.6.4 End-to-End Flow Example (Deposit)
User completes KYC Tier: Verified.
User selects Deposit and chooses asset/network.
Rapidz generates a Segregated Wallet address.
User sends funds from external wallet → funds arrive at the Segregated Wallet.
After required confirmations, Rapidz sweeps funds to Omnibus Custody.
After validation, the Main Wallet balance is credited with the deposited amount.
17.7 Withdrawals — How to Participate
17.7.1 Fund Movement & Custody (Withdrawal)
Debiting. Withdrawals debit assets from the user’s Main Wallet.
Release. After compliance checks, Rapidz releases funds from Omnibus Custody to the recipient’s external wallet address provided by the user.
17.7.2 Product Mechanics (Withdrawal)
Address & Memo/Tag. Users must provide a valid recipient address and, where applicable, the required memo/tag.
Travel Rule. Withdrawals are subject to Travel Rule compliance; Rapidz may require beneficiary information and screen the transaction before releasing funds.
Missing/Failed Information. If required information is missing or fails checks, Rapidz may delay or reject the Withdrawal.
Minimum Threshold. A minimum withdrawal threshold of USD 10 equivalent per asset applies.
User Responsibility. Rapidz is not responsible for loss of funds due to incorrect withdrawal details (asset, network, address, memo/tag) provided by the user.
Net Amount. Fees are deducted from the withdrawal amount; the recipient receives less than the amount entered by the user.
Validation & Broadcast. Once validated, Rapidz broadcasts the transaction and provides a blockchain transaction hash.
17.7.3 Fees (Withdrawal)
UTXO/ETH chains: gas fee + 10% markup.
Other chains: USD $1 equivalent or gas fee + 10% markup, whichever is higher.
TRX and TRX-based tokens: flat USD $5 equivalent fee, charged in TRX.
Fees are deducted from the user’s withdrawal amount at the time of processing. Display currency conversions shown in-app are indicative.
17.7.4 End-to-End Flow Example (Withdrawal)
User completes KYC Tier: Verified.
User selects Withdraw and chooses asset/network.
User enters recipient address (and memo/tag if required) and beneficiary details (Travel Rule).
System validates the request and checks the minimum threshold.
Funds are debited from the Main Wallet.
Rapidz releases funds from Omnibus Custody to the recipient address.
User receives the blockchain transaction hash once broadcast.
17.8 Reporting and Valuation
Users can view Deposit and Withdrawal records in the Rapidz App. Valuations displayed are based on prevailing market data or reference rates and are for information only; they may not reflect real-time on-chain values due to latency or provider delays.
17.9 Representations and Warranties
By using Deposits and Withdrawals, you represent and warrant that:
You have completed KYC Tier: Verified and are the beneficial owner of the assets.
You understand the asset/network you are using and any required memo/tag conventions.
You accept responsibility for entering correct recipient details and for following instructions provided in-app.
You will comply with all Applicable Laws, including AML/CFT and Travel Rule requirements, and will provide information as requested.
17.10 Suspension, Holds, and Controls
Rapidz may delay, withhold, freeze, or suspend Deposits or Withdrawals where required by law/regulator, sanctions/AML screening, fraud prevention, security controls, operational risk policies, Travel Rule obligations, or where third-party providers impose restrictions or delays. Where permissible, Rapidz will use reasonable efforts to inform you and may reinstate access once reasons cease.
17.11 Rejections, Returns, and Recovery
Rejections. Rapidz may reject transactions that fail compliance or technical validation.
Incorrect Transfers. Transfers sent with the wrong asset, wrong network, or missing/incorrect memo/tag may be irretrievable; Rapidz is under no obligation to recover such funds.
Returns. If a return is operationally possible (e.g., excess amount, duplicate), Rapidz may return funds less applicable fees and costs. Timing is not guaranteed and depends on network/third-party constraints.
17.12 Termination and Suspension (Cross-Reference)
The provisions relating to Limitation of Services / Termination / Account Closure in the Rapidz App Terms apply to Deposits and Withdrawals. Outstanding compliance holds or unsettled transactions may delay closure.
17.13 Risks
By using Deposits and Withdrawals, you acknowledge and accept (without limitation):
Irreversibility & Mis-direction Risk. Transfers sent to the wrong address/network or with missing/incorrect memo/tag may be permanently lost.
Network Risk. Delays or failures may occur due to congestion, reorgs, smart-contract behaviour or node issues; confirmation targets are indicative.
Compliance Risk. Travel Rule or AML/CFT checks may delay or prevent credit or release.
Custody/Operational Risk. Incidents at custodians or providers may delay processing.
Stablecoin/Asset-Specific Risk. Certain issuers or networks may freeze, blacklist, or otherwise restrict assets, which may affect transfer or redemption.
No Insurance. Assets are not insured by any deposit protection or compensation scheme.
17.14 Disclaimer
Deposits and Withdrawals are provided “as is” and “as available” without any representation or warranty except as expressly stated in these Terms. Processing times and outcomes are not guaranteed and depend on blockchain conditions and third-party service providers.
17.15 Cross-References
For clarity and completeness, the following clauses in the Rapidz Terms apply to Deposits and Withdrawals: Data Protection (Part 1, Clause 4), Travel Rule Requirements, Fees, Limitation of Liability, Indemnification, Governing Law & Jurisdiction, Notices & Communications, Links, and Limitation of Services / Termination / Account Closure.
Get Rapidz App
Rapidz Pay Inc. is licensed as a Money Broking Business (Licence No. MB/25/0129) and authorised to operate in, from, or through the Federal Territory of Labuan, Malaysia, under the supervision of the Labuan Financial Services Authority (LFSA). Rapidz Pay Inc. is also registered as a Money Services Business (MSB) with the U.S. Financial Crimes Enforcement Network (FinCEN) (MSB Registration No. 31000283038917), where applicable.
Rapidz Pay apply comprehensive Anti-Money Laundering (AML), Counter-Financing of Terrorism (CFT), and Know-Your-Customer (KYC) controls in line with applicable regulatory requirements.
Rapidz Pay’s services may not be available in certain jurisdictions due to regulatory restrictions.